Tech Lounge Specialist /Desktop Support with White glove IT service - Opportunity to Make a Differen

Salary :

$26 - 27 hourly

Company : Strategic Systems

Job Type : Full Time

Chicago, Il

Number of Applicants

:

000+

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Job Description - Tech Lounge Specialist /Desktop Support with White glove IT service - Opportunity to Make a Differen

We are looking for a capable Tech Lounge Specialist /Desktop Support with White glove IT service to join our energetic team at Strategic Systems in Chicago, IL.
Growing your career as a Full-Time Tech Lounge Specialist /Desktop Support with White glove IT service is a remarkable opportunity to develop productive skills.
If you are strong in emotional intelligence, analysis and have the right determination for the job, then apply for the position of Tech Lounge Specialist /Desktop Support with White glove IT service at Strategic Systems today!

Job Title: Tech Lounge Specialist II

Location: 500 W Monroe St Chicago IL 60661

Duration: 3 Months contract to hire

Shift timings: M-F 8 AM-5 PM CST

Pay rate: $27/hr on w2 without benefits.

Job Description

Conversion Rate $27.

IT Tech Lounge Technician. 500 W Monroe St | Chicago, IL 60661. M-F 8 AM-5 PM CST w/ flexibility for occasional shift change based on site needs. 5-10% travel possible.

You will be the front line of CompuCom & interface w/ customers onsite at the customer location, providing each user w/ white glove IT service, handling all IT-related questions in the areas of applications, technology, hardware support and services.

You’re highly skilled at troubleshooting to resolution. You are comfortable being customer-facing and enjoy educating users on technology features, assisting w/ hardware selection, conducting demos, and providing software and personal training sessions for users on standard tool sets.

Must have strong customer service skills, be approachable, high energy, enthusiastic, empathetic, a good listener, and take ownership of user's issue from troubleshooting to resolution.

Ability to thrive in fast-paced and rapidly changing environment.

Demonstrated customer focus – evaluates decisions through eyes of customer and enjoys building strong customer relationships. Provide telepresence support when requested during conference center hours.

Support/facilitate events in partnership w/ the internal event and webcast team and external vendors. Provide support for basic network and AV connectivity issues.

Ability to deliver great customer experiences and be invigorated by constant personal interaction. Ability to multitask, manage client relationships, and expectations.

Knowledge/Skills Required: Customer service and 3-5 yrs.

IT support experience (walk-up, customer-facing IT experience preferred). A+ certification & Microsoft MCP Certified a plus.

TOP 2 required skills 1.) Deskside Support 2.) Customer Service. Interviews will start immediately, 2 rounds and possible on-site visit.