Tech Savvy Help Desk Rep for IT Firm - Growth-Minded Organization

Tech Savvy Customer Service Rep for IT Firm

Our client located in Boston MA is in need of a Computer Operator. You will be responsible for monitor Company's enterprise infrastructure and escalate issues as required. 12-hour shifts, 7AM-7PM Wed-Fri, Every other Saturday. $20 Hour, Generous PTO, Sick, Health, Dental, and Vison.

Responsibilities of Computer Operator:

• Assist in the daily operation of computer systems.
• Carry out all tasks on the daily checklist under supervision.
• Report all problems to Senior Computer Operator or Supervisor.
• Take appropriate follow-up action on all customer queries under supervision.
• Assist in the recovery activities necessary to restore normal operations.
• Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
• Provide support to senior computer operators as required.
• Track and document all issue using a tracking system
• Performs additional duties and responsibilities as assigned

Requirements of Computer Operator:

• Two-year Technical College Degree or comparable experience
• 12-24 Months experience in computer operations
• Must pass criminal history background check
• Must pass an FBI like background check for obtaining a Gaming License

Benefits of Computer Operator:

• Generous PTO
• Starting Salary $20.00 per hour.
• Sick, Floating Holiday, Dental, Vision, Medical insurance
• 401k options