Tech Support Analyst

Job Description

Facilities Development and Management seeks an Electronics Repair Technician to troubleshoot and maintain field devices and technology, including utility and energy meters. Identify issues, initiate repairs, and restore data and functionality. Provide support to users of information technology tools and energy information systems.

Looking for an employer that offers you solid growth opportunities, as well as an inclusive culture and work/life balance? ASU offers the following employee benefits to enhance the total compensation of its staff:

Flexible work schedules
22 days of vacation leave, 12 days of sick leave and 10 paid holidays annually for all staff
World-class educational opportunities at deeply discounted rates for employees and eligible family members through its employee tuition reduction program. For more information visit https://cfo.asu.edu/reduced-tuition
12 weeks of paid parental leave following the birth or adoption of a child
Comprehensive and very affordable benefits package including dental, vision, and life insurance benefits. More information available at https://cfo.asu.edu/benefits
Retirement program designed to promote long-term savings and provide income upon retirement which includes Arizona State Retirement System (ASRS)
Paid time for volunteer and professional development
Wellness program for preventative health education and screenings
Disability and leave program for income protection
Free and confidential Employee Assistance services, helping to manage personal difficulties or life challenges
ASU Discounts to sports/events along with discounts with ASU partnerships
Working Environment

Work in extreme and varying temperatures, restricted movements, confined spaces (tunnels, manholes, vaults), and intense noise. Frequent bending, stooping, reaching, lifting, pushing and pulling up to 50 pounds is required. Wear personal protective equipment (e.g. safety glasses, face shield, gloves).

May be exposed to hazardous and dangerous materials, tools, and equipment which will require safety precautions and/or specific process to be followed, and may include the use of Personal Protection Equipment (PPE) (e.g. safety glasses, hearing protection, negative pressure and positive pressure respirator). Use of PPE may require medical clearance prior to use. Drive University vehicle and/or cart.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Bachelor's degree in technology or related field; OR,Four years experience providing information technology services; OR,Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

Department Statement

ASU Facilities Development and Management (FDM) maintains and services all university-owned property, and develops and constructs innovative and sustainable facilities. FDM's vision is to contribute to and guarantee the success of the university's mission by creating and caring for the ASU campus and environment. We provide quality customer service, effectively steward our resources, and meet the needs of the university through creative and collaborative efforts.

Facilities Development and Management at ASU employment requires current eligibility to legally work in the United States.

Facilities Development and Management will not be a sponsor for this position.

This position is located at the Tempe campus.

Must possess a valid Arizona driver's license (minimum of Class D) upon employment and maintain throughout employment. Post-offer of employment, selected candidate must possess an acceptable driving record which is 5 or fewer points in the most recent 39-month period from date of hire.

Must pass pre-employment physical examination post offer of employment to include audiogram, asbestos worker clearance, respiratory clearance questionnaire and respiratory fit test.

This position may require working a rotating on-call/stand-by schedule and may be called in for emergency response including nights, weekends, and holidays.

This position is dependent on the continuation of funding from a specific source other than general operating funds. As such, this appointment may terminate when the funding is no longer available.

Desired Qualifications

Knowledge of: basic mechanical and electrical repair and troubleshooting practices and techniques.
fundamental HVAC and electrical principals.
technology and tools used in troubleshooting and repair of electronics, instrumentation, and control devices.
process improvement methods and approaches.
Experience in: working with controls-related instrumentation and devices
repair and troubleshooting of communication pathways
general test and troubleshooting tools and equipment
customer service skills
working effectively in a team environment
Evidence of effective communication skills.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Essential Duties Identify causes of problems when electronics, hardware, and software are not operating properly and take appropriate action.
Troubleshoot, monitor, repair and replace meters for the Energy Information System (EIS) utilized to monitor and report energy usage across ASU campuses.
Troubleshoot, repair and maintain all EIS field devices, including but not limited to: SCADA (Supervisory Control and Data Acquisition), Remote Operations Centers (ROC's), Switch gear, Modbus TCP Gateways, Chilled water meters, Steam meters and kW meters.
Perform preventative maintenance repairs on EIS meters and system hardware and evaluate opportunities for improvement.
Identify and repair issues within the EIS infrastructure, including meters, sensors, servers, and switches etc.
Identify potential issues with data and communication pathways for the EIS.
Evaluate EIS energy use data to identify device or system issues such as incorrect data or loss of data.
Coordinate with other ASU departments for additional EIS repairs and services.
Assist Capital Program Management Group and vendors in installing EIS equipment and meters.
Use ability to clearly communicate to perform essential functions.
Perform other duties as assigned.

Days and Schedule: Monday-Friday 7:00am to 3:30pm

Instructions to Apply

Application deadline is 3:00pm Arizona time on the day indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Work reference history information for 3 current and/or former supervisors will be requested at time of interview.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four-year Bachelor's degree is equal to four years of experience.