Synertex LLC is seeking qualified Tech Support personnel to provide on-site technical assistance for fielded U.S. Army Command Post computing systems, including IS&A Kubernetes (ISAK), Tactical Server Infrastructure (TSI), and Tactical Edge Computer (TEC). This position supports the U.S. Army Capability Program Executive Office Command and Control Information Network (CPE C2IN) through Global Fielding Services.
Tech Support personnel support military units, fielding activities, experimentation events, testing, and operational exercises throughout CONUS and OCONUS locations. Responsibilities include system installation, configuration, troubleshooting, maintenance, user assistance, and technical documentation to ensure mission-critical systems remain operational and ready for employment.
Provide on-site technical support during Army experimentation and exercise events, including Project Convergence Capstone, Warfighter Exercises, Combat Training Center (CTC) rotations, and Command Post Exercises (CPXs).
Support military units, fielding events, and testing activities by verifying system configurations, software versions, and operational readiness.
Diagnose and resolve hardware, software, and network failures in field environments.
Assist system users and maintenance personnel with troubleshooting, corrective actions, and system operations.
Install, configure, operate, and maintain system components, software versions, and patches.
Verify system configuration and operational status and document updates in Government-directed reporting systems.
Ensure users have access to current technical manuals, technical bulletins, and approved software versions.
Identify and report technical data discrepancies, recurring equipment failures, and systemic issues to the appropriate system proponent.
Cross-train on multiple Mission Command programs and achieve full proficiency within 60 days of hire.
Maintain accurate technical documentation, system updates, troubleshooting records, and field support reports.
When directed, deliver over-the-shoulder, small-group, or formal technical training; maintain classroom training equipment; and submit training After Action Reports.
Perform logistics support and equipment safeguarding duties as required.
Active U.S. SECRET security clearance at the time of employment, with eligibility for access to COMSEC, NATO, CUI, and SIPRNET information.
Demonstrated ability to troubleshoot hardware, software, and network issues in a field environment and document corrective actions.
Ability to travel CONUS and OCONUS on short notice, including CONUS deployment within 12 hours of notification.
Ability to complete required DoD training and certifications within established timelines, including ATCTS registration, DoD IA Awareness, AT Level I, iWATCH, and OPSEC.
Ability to pass applicable background checks and installation access requirements.
For OCONUS assignments, ability to meet required medical, dental, immunization, passport, visa, and accreditation requirements.
Instructor qualification through a Government-approved instructor course if assigned instructional responsibilities.
Ability to lift and move equipment cases weighing up to 50 lbs.
Hands-on experience with Linux operating systems, Kubernetes, containers, server hardware, edge-computing systems, and virtualization.
Working knowledge of TCP/IP networking and network troubleshooting.
Qualification under Department of Defense Cyber Workforce Framework (DCWF) Work Role 411 – Technical Support Specialist at the Basic, Intermediate, or Advanced level.
Experience fielding, maintaining, or sustaining U.S. Army Command Post or Mission Command systems.
Experience supporting Army experimentation, testing, and large-scale military exercises.
Instructor certification or formal instructor training.
Familiarity with technical manuals, software configuration management, system updates, and Government reporting systems.
Full-time position requiring frequent CONUS and OCONUS travel, potentially up to 75%.
Must be available for short-notice travel and temporary duty assignments.
Ability to work outside standard business hours when mission requirements dictate.
Must be comfortable supporting operations in austere and field environments.
Must be capable of independently handling and moving equipment cases weighing up to 50 lbs.
Must complete required Government training, certifications, and system-specific qualification requirements within established timelines.
Directly support the modernization and operational readiness of U.S. Army Command Post and Mission Command systems.
Gain hands-on experience with emerging technologies, including Kubernetes, Linux, containerization, virtualization, and tactical edge computing.
Expand technical expertise across multiple Army Mission Command programs and fielded computing platforms.
Develop experience supporting major Army experimentation, testing, and operational exercises.
Build qualifications and experience applicable to advanced technical support, systems administration, network engineering, and cybersecurity career paths.
Opportunity to support a high-visibility Army modernization mission through CONUS and OCONUS assignments.
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