Tech Support Specialist Mini-Split HVAC Systems

The Tech Support Specialist for Mini-Split HVAC Systems will provide essential phone-based technical support to contractors, technicians, and customers utilizing mini-split systems. This role involves troubleshooting and resolving error codes, wiring issues, and system malfunctions. You will guide users through system diagnostics and part identification while maintaining accurate call logs and escalating complex issues as necessary. Additionally, you will have the opportunity to recommend and upsell necessary replacement parts, earning commission on sales. Staying current with the latest product changes and technical bulletins is also vital to this position.

Company Culture and Environment

Enjoy a positive, team-based environment that promotes collaboration and support among team members. The workplace encourages a strong sense of community, where every team member contributes to the overall success of the organization.

Career Growth and Development Opportunities

This position offers career growth opportunities as you gain experience and knowledge in the HVAC field. The company values employee development and provides avenues for advancement in your career.

Detailed Benefits and Perks

• Commission on parts sold
• Full benefits package, including medical, dental, vision, and PTO
• Flexible rotating shifts: 7:00am4:00pm, 8:00am5:00pm, or 10:00am7:00pm (MondayFriday)
• Supportive work environment with opportunities for team collaboration

Compensation and Benefits

• Competitive salary with commission on parts sold
• Comprehensive health coverage including medical, dental, and vision insurance
• Paid time off and holidays
• Positive work environment focused on employee well-being

Why you should apply for this position today

This is a unique opportunity to join a team where your technical skills will make a direct impact on customer satisfaction. If you are passionate about HVAC systems and enjoy helping others, this position allows you to grow your career while contributing to a supportive team environment.

Skills

• Hands-on experience with mini-split HVAC systems
• Familiarity with brands like LG, Daikin, GREE, or similar
• Strong troubleshooting skills in error codes, wiring, and diagnostics
• Effective phone communication and problem-solving abilities
• Proficiency in using computers and managing documentation during calls

Responsibilities

• Provide technical support to contractors, technicians, and customers via phone
• Troubleshoot and resolve various technical issues related to mini-split systems
• Guide users through diagnostics and assist in identifying parts
• Maintain accurate logs of calls and escalate issues when necessary
• Recommend and upsell necessary replacement parts, earning commission
• Stay informed about product changes and technical bulletins

Qualifications

• 12+ years of hands-on experience with mini-split HVAC systems
• Experience with brands like LG, Daikin, GREE, or similar is a strong plus
• Background in fieldwork as an HVAC technician or in similar support roles is preferred
• Strong understanding of system components, electrical schematics, and error code resolution
• Excellent phone communication and problem-solving skills
• Comfortable working on a computer and managing documentation during calls

Education Requirements

• High school diploma or equivalent
• Technical certification in HVAC preferred

Education Requirements Credential Category

• Technical Certificate or Diploma

Experience Requirements

• Minimum of 12 years of relevant experience with mini-split HVAC systems
• Proven experience troubleshooting and supporting HVAC systems is essential

Why work in Dallas, TX

Dallas offers a vibrant culture with a rich blend of arts, history, and a booming business environment. The city is known for its strong job market, affordable living, and diverse communities. With great dining, entertainment options, and an extensive park system, Dallas provides an excellent quality of life for both personal and professional growth.

Required Knowledge, Skills, and Abilities: (Companies ATS Questions):

1. Do you have hands-on experience with mini-split systems this is non-negotiable.

2. Do you have experience with brands like LG, Daikin, GREE or similar is a strong plus.

3. Do you have strong troubleshooting skills (error codes, wiring, diagnostics).

4. Do you have HVAC fieldwork background highly preferred.

5. Do you have clear phone communication and ability to support technicians remotely.

6. Are you comfortable with computers and documentation during calls.

7. Must be a US Citizen or Green Card holder.