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Tech Support -TSM

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Job Description - Tech Support -TSM

Tech - TSM Grapevine, TX

The Technical Support Agent provides phone and email support to customers regarding their electronic repairs.

  • Provide customer support via phone and/or email.
  • Contact customers and get information regarding perceived issues and troubleshoot same.
  • Answer incoming customer calls regarding repair status.
  • Responsible for inbound product check-in processes and outbound shipments of repaired products.
  • Responsible for initiating customer contact in cases of password lockout and HDD reimaging.
  • Package repairs for customer return.
  • Will access available system programs to check repair and shipping statuses.
  • Other duties as assigned.
  • The warehouse always keeps organized and clean.
  • Responsible for maintaining a positive work environment while supporting the company culture.

Education and/or Experience

  • High school graduate or equivalent.
  • Requires intermediate computer skills including Excel.
  • Requires general computer product knowledge, patience, and attention to detail.
  • Requires active listening and problem-solving and excellent communication skills.
  • Be able to use positive language and manage customer expectations.
  • Job requires the ability to clearly organize and categorize work priorities to complete work.
  • Requires the repeated and coordinated use of your hands, wrists, and fingers to use a computer keyboard, and other small handheld tools.
  • Must be goal oriented and accustomed to achieving results through teamwork.
  • Must work well with little supervision and show determination to achieve excellent results

Working Conditions

  • While performing the duties of this job, the employee is constantly required to sit for long periods and lift objects approximately up to 25lbs.
  • Vision abilities required for this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to tolerate moderate to high noise levels in a warehouse environment.
  • Office and outside environmental conditions are found in the warehouse, hot in the summer, cold in the winter.
  • Individuals may need to walk for an extensive period while working the facilities; to reach shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.
Original job Tech Support -TSM posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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