Tech - TSM - Mid-Shift

Tech - TSM - Mid-Shift

Position Type: Full Time

Job Shift: Mid-shift 11:30am - 8:00pm

Job Location: Grapevine, TX

Position: Tech Support - TSM

Summary

The Rescue TSM Agent provides phone and email support to customers regarding repairs.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Daily Responsibilities

• Provide customer support via phone and/or email.

• Contact customers and get information regarding perceived issues and troubleshoot same.
• Answer incoming customer calls regarding repair status.
• Responsible for inbound product check-in processes and outbound shipments of repaired products.
• Responsible for initiating customer contact in cases of password lockout and HDD reimage.
• Package repairs for customer return.
• Will access available system programs to check repair and shipping statuses.

Warehouse Efficiencies

• Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
• Keeps warehouse organized and always clean.

Team Building/Leadership

• Responsible for maintaining a positive work environment while supporting the company's culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.

To apply email [email protected]