Technical Account Manager

About LiveU 

LiveU is driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, through the use of our patented bonding and video transport technology. LiveU creates a consistent bandwidth and a reliable connection so you can acquire, manage and distribute high-quality live video. 

If you are passionate about streaming, real-time video, and broadcasting this could be a great opportunity for you! 

About the role: 

• The Technical Account Manager at LiveU is focused on the success and growth of our US & Canadian customers. By listening closely and having mastery of all LiveU products, this role ensure that their needs are met and the LiveU EcoSystem can support and grow with their current and future workflows. 

Responsibilities: 

• Ensure that initial user accounts are properly created and edit/modify when needed 
• Engage with customers on a scheduled basis 
• Suggest EcoSystem solutions that add value to the customer’s baseline architecture 
• Act as a Subject Matter Expert (SME) for all LiveU products 
• Provide field support for LiveU software and hardware solutions 
• Assist with product deployment, installation, and troubleshooting 
• Provide training for customers both remotely and on-site 
• Escalate customer feedback to Customer Support, Product & R&D as needed 

• Competency with IT, telecommunications, computers, media streaming and video encoding 
• Bachelor’s degree in business, IT-related field, or equivalent real-world experience 
• Willingness to travel up to 50% of the time for trade shows and customer visits 
• MS office proficiency: Windows, Word, Excel, Power Point, etc. 
• 2+ years of experience in pre and post-sales support 
• Excellent communication, presentation & time management skills 
• AutoCad, Visio, Lucid platform experience 
• Must have access to a vehicle and have a clean driving record 
• Must have US Passport 
• Proficient in English 
• Reporting to TAM Team Leader, US/CAN 

Desired skills: 

• SRT, RTMP & WebRTC encoding/transport 
• Cellular networks, modem technologies & satellite solutions 
• Practical experience with broadcast AV products 
• Public Safety, Broadcast & Sports vertical experience 
• Linux experience (CLI) 
• FAA 107 certification 
• Salesforce proficiency 
• VPN and L2 protocols 
• Project management 
• Multi-lingual