Technical Account Manager

Who We Are
The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, crypto traders, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com.
Who You Are
You are someone who loves providing top-notch customer service to clients. You love problem solving and the rewarding feeling of making clients happy by offering them timely technical resolutions. You love being in front of customers and taking care of their needs every day.
What We’re Looking For
We are looking for a Technical Account Manager to provide proactive advice and guidance to our customers through various channels.
Technical Account Manager responsibilities include responding to client’s questions and issues regarding our products and services. You will use email/slack and applications to give clients quick answers to their technical issues.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you’re naturally a helper, enjoy assisting people with their technical issues and are able to explain technical details simply, we’d like to meet you.
What You’ll Do
Be a subject matter expert in TabaPay’s products and services.
Be a technical liaison for our customers to deal with ongoing issues in production
Serve as key technical contact for customers as they integrate into our platform
Promptly respond to customer queries via email, slack or video chat.
Handle escalated issues in a timely manner
Liaison with colleagues to find the best solutions to customers’ issues.
Identify common problems and escalate them to management.
Maintain a polite, helpful, and professional manner at all times.
Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.
Basic Qualifications
Bachelor’s Degree in Computer Science in related field or equivalent experience
Experience in the payments industry a plus
Working knowledge of REST APIs a very strong plus
2+ years in Account Management/Customer Facing Role/Technical Support
Superb written and verbal communication skills.
Capable of working in a fast paced, dynamic environment
Strong proven ability to work collaboratively with teams
Practical experience with Slack, Zendesk, MS Teams and other tools
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills
A positive attitude and the ability to build relationships with clients.
Skilled at managing multiple tasks at once and adapting to changes quickly
The pay range for this position is $95,000-$115,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits as listed below, dependent on the position offered.
This position is onsite 1-2 days a week at our Mountain View, CA HQ.
Benefits
TabaPay offers the following benefits:
100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
Employer 401K Matching
Generous and Flexible PTO
EEO Employer: TabaPay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

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