The Technical Alignment Manager (TAM) ensures client environments are consistently aligned with company standards, security frameworks, and best practices. This proactive role forms the foundation of Technology Success, leveraging AI-driven insights, data analytics, and strong documentation discipline to reduce reactive work, improve client stability, and drive business outcomes.
Core Responsibilities
• Conduct scheduled alignment assessments to evaluate client environments against company standards. • Maintain and enhance the standards library, ensuring objective (yes/no) compliance validation. • Use AI tools and data analytics to identify misalignments, risks, and performance trends. • Document all findings in PSA, RMM, and IT Glue with ≥ 95% accuracy. • Collaborate with Service Desk, ProServe, and Centralized Services to ensure remediation of misalignments. • Deliver concise, business-focused reports to the PSM for inclusion in Strategic Partner Reviews (SPRs). • Maintain a proactive workload ratio of ≥ 75%, minimizing reactive activity. • Build and maintain trust with client contacts through consistent communication and professionalism.
AI & Automation Focus
• Use AI-powered analytics from RMM, PSA, and EDR tools to detect trends and potential issues. • Apply LLMs and automation tools to streamline documentation, analysis, and reporting. • Contribute to process improvement initiatives and AI integration within Technology Success workflows.
Qualifications
Required: • 3+ years of IT or MSP experience in systems, network, or cloud management. • Strong technical knowledge of Microsoft environments, RMM, security, and automation tools. • Excellent documentation and communication skills. • Proven ability to analyze and translate technical findings into business recommendations.
Preferred: • Familiarity with the TruMethods Technology Success Framework. • Experience leveraging AI tools or data automation for efficiency. • Prior MSP or service delivery background.
Certifications
• Foundational: MS-900, CompTIA A+, ITIL Foundations v4 • Intermediate: SC-900, Security+, Sophos Certified Engineer • Advanced (Preferred): AZ-500, SC-300, CySA+, or equivalent • AI Training: Microsoft AI-900 or related AI fundamentals
Key Performance Indicators (KPIs)
• 100% of assigned clients receive scheduled alignment visits. • ≥ 80% of misalignments identified proactively (before tickets). • ≥ 95% documentation accuracy. • ≥ 90% utilization of AI tools for analysis and reporting. • Minimum of two standards or AI improvement proposals per year.
Ideal Candidate Traits • Detail-oriented, consistent, and process-driven. • Analytical thinker with strong risk awareness. • Relationship-focused communicator. • Continuous learner — embraces AI and emerging technologies. • Proactive mindset with strong ownership of outcomes.
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in the US.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast!
Find the best jobs in the US, apply in 1 click and get a job today!
Activate JobCopilot
Your email job alert is now active!