Technical Analyst

Title :: Technical Analyst

Location :: Charlotte NC

Mode :: Onsite

Job Description:

• 7+ years of working experience as a Technical Analyst

• Experience/Knowledge of Java-based Web API/Web Services and Kafka

• Strong communication skills (both written and verbal)

• Has experience creating high-level and low-level designs, flowcharts, and sequence diagrams.

• Understanding of Telecom Billing Systems (e.g. CSG, ICOMS)

• Able to propose solutions and help architect the flow of services

Responsibilities:

• Collaborate with stakeholders and developers.

• Participate in JAD sessions and provide solutions as needed.

• Document technical inputs and requirements.

• Create both high-level and low-level design diagrams and flowcharts.

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.