Technical Business Analyst III - Digital Product - Billing & Payments

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.












SUMMARY

From the initial payment on an insurance application until a payment is made to a surviving beneficiary, money movement is central to almost every transaction we process at Northwestern Mutual. Insurance Service Account (ISA) Billing & Payments is right at the heart of it with $15B+ of revenue annually, spanning more than 3.5M billing accounts. Processing client payments with absolute high accuracy and precision is crucial to building and maintaining trust with our clients, field and HO servicing teams.



As a Technical Business Analyst III, work on dedicated multi-functional team of Product Managers, Business Analysts, Engineers and Domain Experts in an agile methodology to deliver on outcomes. You will dive deep and lead definition of business requirements for strategic and transformational efforts impacting the Billing & Payment capabilities. A foundation of business and technical fundamentals should be complemented by soft-skills in building relationships, effectively eliciting and documenting requirements, critical problem-solving skills, and working toward shared goals.



PRIMARY DUTIES & RESPONSIBILITIES

Business Expertise: Use knowledge and experience to provide some expertise in at least one business area or domain while working to gain a broader understanding of business and domains surrounding the main focus. Articulate recommendations based on analytics.
Current State, Future State and Gap Analysis: Independently assess and document current state across multiple processes, business areas and domains. Think strategically in understanding business drivers to define "target state" solutions.
Gather Requirements: Responsible for fact-based requirement gathering and be able to analyze across business domains.
Author User Stories and/or Features: Author user stories and/or features independently with medium complexity while participating and collaborating in some higher complexity situations. Support and provide thoughts and ideas throughout the development process as needs arise.
Test Plan Review: Assist with coordinating and solution delivery test plans for medium complex efforts by participating in, and ensuring business sign-off of testing processes for medium and large efforts.
Project Management: Use project management skills to successfully complete and advance work.



QUALIFICATIONS

Bachelor's degree or equivalent experience.
2-4 Years Prior Experience with at least 2 working in a Technical Business Analyst level role.
Ability to demonstrate good communication skills and relationships to influence outcomes while navigating conflict and decision making.
Domain expertise via previous internships or similar roles in the past.
Certifications demonstrating mastery of role specific competencies.
Deep familiarity of agile & scrum development environments.
Solves moderately complex problems; analyzes and recommends possible solutions using experience, evaluation, judgment and precedents.



#LI-Hybrid





Compensation Range:








Pay Range - Start:








$63,560.00



Pay Range - End:















$118,040.00

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additiona l information relating to location-based pay structures.







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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.



If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.


FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.

Flexible work schedules
Concierge service
Comprehensive benefits
Employee resource groups