Technical Client Support Specialist

New World. New Problems. New Solutions.

Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We combine people, processes, and technology to actively secure, protect and improve the operations of our clients’ people, property, and assets.

Overview: As a Support Specialist, you will be a crucial part of our technical support operations, working to ensure the security and integrity of our digital infrastructure. You will monitor our systems, identify system faults, detect potential threats, and assist in incident response, playing a pivotal role in maintaining our internal and client networking infrastructure and safeguarding our internal and client technological ecosystem.

Position: Technical Client Support Specialist

Location: Pittsburgh, Pennsylvania. All candidates must currently reside within a commutable distance to Robinson, PA. No relocation is offered.

Travel: None. This position is onsite, in-office.

Hours: This position requires a rotating shift to support a 24/7/365 operation.

Job Type: Full-time

Essential Job Function and Responsibilities:

• Investigate and troubleshoot networking, security equipment, and operating system errors.
• Monitor traffic, security alerts, and event logs to detect suspicious or anomalous activities.
• Utilize tools to investigate and categorize events based on their severity/impact.
• Analyze alerts and reports to identify potential incidents and vulnerabilities.
• Prepare and maintain detailed reports, documentation, and notation of actions performed.
• Collaborate to Identify opportunities to enhance monitoring and response processes.
• Contributes to the development of playbooks, procedures, training, and documentation.

What’s in it for you? Why work for Edgeworth:

We are growing! We want all candidates and employees to know that we are excited about the positive improvements we’re making and our ongoing efforts to enhance our culture and provide an environment that promotes both professional growth and work-life balance. Our expansion brings exciting opportunities for progress and innovation as we adapt to new challenges. By embracing change, implementing effective processes, and exploring new technologies, we’re continually improving. Together, with a shared focus on our goals, we’re building a successful, dynamic company where everyone can thrive. We value our employees and are invested in personal and professional growth, learning new skills, challenging yourself, and growing your career while doing meaningful work.

Benefits:

• Top-tier compensation
• Full-time, non-exempt hourly with full benefits (medical, dental, vision, life insurance/AD&D/short-term and long-term disability, 401(k) matching)
• Training & Education Assistance
• Paid Time Off (PTO)

Salary Description

• $27/hour

We look forward to the possibility of you joining our team.

Employees are our greatest asset. Here at Edgeworth Security, we embrace diversity, equity, and inclusion, and always strive to be better than we were yesterday.

EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Edgeworth Security is an Equal Opportunity Employer committed to hiring a diverse workforce.

Edgeworth Security utilizes e-Verify to check employment authorization.

Technical Knowledge & Skills This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to:

Required Skill(s):

• 2+ years of experience in technical support and/or network support position.
• Network protocols (TCP/IP, DHCP, DNS, etc.)
• Networking and configurations (Switching, routing, firewalls)
• Windows & Linux Operating Systems
• Strong technical background with specific knowledge in servers or networking
• Strong analytical skills, initiative, and the ability to work under pressure
• Detail oriented and organized approach while working in a ticketing system

Preferred Skill(s):

• Virtualization technologies (VMWare, Hyper-V, etc.)
• Security Applications (SentinelOne, Ironscales, Sublime, etc)
• Storage, Disaster recovery & Backup solutions (Datto, Veeam, etc.)
• Scripting knowledge and syntax (PowerShell, Python, SQL)
• Identity Provider/Multi-Factor Authentication (Duo Security, Entra ID, Okta)
• Preferred certifications include MCSA, CCNA, Security+, and/or Network+
• Bachelor’s degree in computer science, Information Security, or a related field is valued but not required