Technical Communication Consultant

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a Technical Communications Consultant with strong analysis experience and technical acumen experience to contribute toward the success of our technology initiatives. Provides technical communication guidance, services, and support to information delivery solutions, knowledge management systems, and communication strategies. Provides complex communication services; writing, editing, analysis, and planning. Reviews, analyzes, edits, and enhances existing business and technical documentation, web-pages and other communications media for effectiveness, clarity, and accuracy. Offers expert analysis and communication services to process improvement and change initiatives. Knowledgeable of regulatory standards, industry best practices and standards, and helps to ensure high quality in deliverables. Provides analysis to requirements gathering and project planning. Provides leadership and project management to complex technical communications and other projects. Possesses and applies a basic understanding of clients' business(es). With minimal supervision, interfaces with all levels of personnel, including senior stakeholders, business line leaders, and technical subject-matter experts. Mentors less experienced communicators. Provides design consultation, implementation support, and content management services to documentation repositories and knowledge management systems. Consults on and participates in conversion of existing documentation to alternative delivery media. Designs and implements communication solutions to meet/exceed clients' information delivery needs, including website design and development.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Basic Qualifications

-Bachelor's degree or equivalent work experience

-At least 5 years experience with technical communication guidance, services, and support to information delivery solutions, knowledge management systems, and communication strategies.

Preferred Skills/Experience

Working experience in :

Mortgage experience that includes understanding of standards, procedures, policy

Mortgage business line experience that includes Retail and Home Equity

-Business assessment

Agile project management experience

-Content/Document management

-Requirements analysis

-Technical writing/documentation

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

*The role does not provide Visa Sponsorship.

This role is required to sit in an approved U.S. Bank hub location.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $79,135.00 - $93,100.00 - $102,410.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.
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