Technical Customer Service Agent

Join VPG, a global leader in precision measurement solutions!

We are seeking a Customer Service Representative at our Wendell, NC site.

In this critical role, you will be the communication hub between our customers, warehouse, finance team, and sales representatives. You’ll play a key part in ensuring seamless order fulfillment, accurate record-keeping, and timely customer support.

This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and is passionate about delivering top-tier service within the manufacturing sector.

What You’ll Do

• Manage and confirm sales orders, monitor and allocate inventory, and generate preorders to support timely warehouse operations.
• Accurately enter sales and service orders while responding promptly to customer inquiries.
• Verify commission rates, prepare commission statements, and ensure timely distribution of reports and supporting documentation to sales representatives.
• Process product returns, generate service tickets, and maintain up-to-date records on repairs, replacements, and credit resolutions.
• Maintain accurate customer data in the CRM system
• Organize documentation related to returns, product changes, pricing updates, and scheduling adjustments.

Education: High School Diploma or equivalent required

Experience: 1–2 years of customer service, order entry, or sales support experience (manufacturing experience a plus)

Skills & Competencies:

• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Familiarity with sales orders, inventory systems, or CRM platforms preferred
• Clear written and verbal communication
• Basic understanding of internal policies and ability to acquire company-specific procedures quickly

• Company sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability and flexible spending account (FSA)
• Voluntary Critical Illness & Accidental Injury Insurance
• Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire)
• Paid vacation and holidays