Technical Customer Support Specialist

Work You'll Do:

Leverage knowledge, historical documentation, and technology to remotely diagnose, troubleshoot, and provide guidance on repairing plastic injection & extrusion equipment to the field.

Troubleshoot and isolate electrical, hydraulic, and mechanical machine problems efficiently.

Support customers by effectively interfacing with customers and internal teams via phone/email to maintain & repair machines as quickly and efficiently as possible.

Read, comprehend, and interpret layouts, hydraulic circuits and wiring diagrams.

Ability to do prototype/turnkey work with limited engineering support.- be versatile and able to apply knowledge in other brands of products, not just ours

Assisting parts support with loading and programing controls

Other duties may be assigned.

Team:

Takes ownership of customer problems & utilizes technology to proactively predict issues before they occur. Partner with cross functional teams for expeditious & efficient solutions. Supports all Aftermarket teams with remote technical solutions and capturing all trending machine component issues. Consults with manufacturing, vendors, and subject matter experts as necessary to grow Milacron's Service business.

Basic Qualifications:

High school diploma or equivalent

5+ years of experience & specialized training in the plastics industry required.

Proven knowledge of injection and extrusion machines

Proven mechanical, electrical, hydraulic and software and tech skills required.

Detailed machine systems knowledge and troubleshooting skills.

Working knowledge of various software interfaces for drives and controls

Efficient in computer skills, hardware, and software

Strong MS Office skills required.

Preferred Qualifications:

Working knowledge of Salesforce Field Service Lightning or similar software package

Dependable, honest, quick learner, good communication skills and team player

Ability to work a flexible schedule including any days, shift, and weekends to ensure that the customer demand is met.- Once trained- could be on call if chose to *hourly employees)

Ability to learn new skills at a fast pace.

Advanced computer skills

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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