Technical Director (Fiber)

Technical Director (Fiber) | Ripple Fiber

We are looking for a Technical Director (Fiber) to join our growing team in Charlotte, NC.

About Ripple Fiber

Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people’s lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.

We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.

Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.

About our culture

We are a dynamic fast-growing, fast-paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.

About the role

The Technical Director (Fiber) will support the operations department with technical assistance. This individual will seamlessly manage and oversee technical requirements and quality, ensuring that the services rendered by the business are of the highest standard and technically sound to the customers’ satisfaction.

Responsibilities:

• Build and implement strategies to improve and maintain a high level of technical quality on Ripple Fiber’s service offering and core builds to clients.


• Propose, advance, and refine new and existing technical processes as well as devise concepts that give Ripple Fiber a competitive edge over its competitors in the market.


• Assume technical oversight on planning and core build stock procurement to ensure a high degree of quality and seamless implementation.


• Provide support services to Operations and define procedures to improve operational efficiencies and network maintenance.


• Analyze ticket trends & report of ticket fault causes, investigate network improvements on existing maintenance networks.


• Devise and implement highly effective training and development strategies to strengthen the technical advantage of Ripple Fiber among current competitors.


• Assess Quality and competency of all subcontractors aligned to their scope of work.


• Assist IT department with internal network support.


• Other related tasks as assigned.

Qualifications:

• 5-10 years of experience in the Telecommunications industry working specifically with fiber.


• Fiber certification.


• Telecommunications or Engineering degree.


• Proven history of network deployment experience.

We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.