Technical Documentation Writer/Specialist II (Troubleshooter)

Technical Writer II

Position Summary:
Under limited direction, the Technical Writer II leads tasks related to documenting and developing detailed operation, maintenance, and troubleshooting procedures, checklists, technical specifications, service bulletins, training materials, and reports. This role supports customer requirements and expectations while operating in a fast-paced environment with set delivery schedules. This is a hybrid position requiring technical expertise and writing proficiency.

What You’ll Do:
• Write technical documentation/manuals in accordance with customer specifications
• Troubleshoot mechanical, electrical, and hydraulic systems on heavy-duty equipment
• Research and reuse existing data, text, and illustrations
• Draft and coordinate technical content for final products
• Archive and organize technical data for future projects)
• Track time spent on tasks and report status to management
• Communicate project needs and progress clearly
• Meet established deadlines while adhering to company policies
• Follow and enforce safety protocols
• Assist with onboarding and training of new or transitioning team members
• Review project requirements for compliance with customer agreements
• Perform other job-related tasks as needed, with reasonable accommodation

What You Bring:
• High school diploma or GED required; Associate degree in a technical or mechanical field or equivalent work experience required
• 2–4 years of experience writing complex technical documents preferred
• Strong troubleshooting experience on mechanical, electrical, hydraulic, and pneumatic systems
• Experience with Department of Defense (DoD) technical documentation preferred
• Mechanical aptitude, especially in automotive or military equipment
• Familiarity with diagnostic tools such as OBD II, CAT ET, Allison DOC, Bendix Diagnostic, Dearborn, WABCO Toolbox, or other OEM tools
• Proficient in Microsoft Office Suite, Adobe Acrobat, and able to interpret engineering drawings and data
• Critical thinking and strong attention to detail
• Willingness to work overtime as needed

Work Environment:
• Fast-paced, deadline-driven environment
• Hybrid work schedule with on-site presence as needed
• Collaboration with cross-functional teams and subject matter experts

Benefits:
• Flexible scheduling
• Unlimited PTO
• Hybrid work setting
• Health/Dental/Vision Insurance with company allowance
• Retirement plan (401K) & we are an ESOP company (Employee Owned)
• Onsite gym with personal trainer
• Pet-friendly office
• Summer hours for work-life balance

What you may have done in the past:
• Worked in a technical writing or documentation role for 2–4 years
• Served in a military role or supported military programs
• Worked in automotive repair, maintenance, or diagnostics
• Written or edited manuals for DoD or heavy-duty equipment

Equal Opportunity Employer:
O’Neil & Associates, Inc. is an equal opportunity employer, providing equal employment opportunities to all qualified individuals without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam Era or other eligible veteran status, or any other protected factor. Applicants must be authorized to work in the United States without sponsorship.