Technical Drone Support Specialist

You in This Role

You’re not just answering tickets, you’re solving mysteries and helping drone pilots get back in the air. You know your way around a flight controller, can flash firmware in your sleep, and love diving into the technical weeds with other enthusiasts. As our Technical Drone Support Specialist, you bring top-tier FPV knowledge and technical acumen to the front lines of our support experience.

You’ll handle complex questions, troubleshoot gear, and help new and experienced customers navigate builds, firmware, and parts. You'll also support our community across platforms and help shape how we improve the customer experience as we grow.

A Day in the Life

• Respond to customer inquiries via HelpScout, phone, email, and social media (Instagram, Facebook, YouTube, FPV groups, Discord)
• Troubleshoot technical issues with drones, components, Betaflight, firmware, and systems
• Escalate or log bugs and frequent issues for Engineering/Product teams
• Collaborate with fulfillment to resolve shipping errors, backorders, and RMAs
• Engage with online FPV communities to answer questions and elevate our presence
• Document customer interactions and build technical knowledge bases
• Stay current with drone tech trends and evolving gear across the FPV ecosystem

What You Bring

• 2+ years of hands-on FPV drone experience (pilot, builder, or tech)
• Deep knowledge of FPV components and systems: BetaFlight, DJI, ELRS, Crossfire, etc.
• Experience with customer support tools like HelpScout (or similar), including automation and API tools
• Strong troubleshooting skills with a calm, empathetic communication style
• Experience with eCommerce tools, order tracking, and returns/RMAs
• Comfortable managing a high volume of support requests
• Bonus: Shopify experience, Discord/TikTok community engagement, creating documentation or video tutorials

What You’ll Gain

• A seat on the cutting edge of FPV and drone tech
• Ownership of complex technical support workflows
• Opportunity to help shape support infrastructure as we scale
• A collaborative, fast-moving team that values your voice

Compensation & Benefits

Salary Range: $50,000 to $60,000/year (based on experience)
Benefits Include:

• Health, dental, and vision insurance (with ~80% of premiums covered by the company)
• 401(k) plan
• Unlimited vacation time
• Equity incentives through stock options

The People: At Unusual Machines is the parent company to Rotor Riot and Fat Shark, two of the most respected and recognizable brands in the FPV drone industry.   Your contributions both big and small will be valued, recognized, and rewarded at every step along our exciting journey. Our team is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our customers.

One more thing:  If you are unsure if you have the qualifications, apply anyway!  We don’t hire off key words.  We hire real living people who have choices that we want to hear.  If you are smart and can learn that is what you need.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Unusual Machines participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

We unfortunately cannot offer visa sponsorship for this position.