Technical Helpdesk/Desk side Support

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Technical Helpdesk/Desk side Support

Contract: San Antonio, Texas, US

Salary: $22.00 Per Hour

Job Code: 348072

End Date: 2024-05-12
Days Left: 27 days, 3 hours left

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We are seeking a Management professional who is looking to start a professional journey as a Technical Helpdesk/Desk side Support with one of the largest Multinational Investment Bank And Financial Services Corporation headquartered in San Antonio, TX .

Industry: Multinational Investment Bank and Financial Services Corporation

Work Location: San Antonio, TX (Hybrid)

Job Title: Technical Helpdesk/Desk side Support

Duration: 12 months (High possibility of extension)

Day to Day:
The individual needs to be able to demonstrate the willingness to learn quickly and understand the environment they support.
The individual will be part of a team and be expected to support approximately 19000+ users with over 25000 desktops, plus laptop and Mobile devices.
The role requires an effective organizer and confident individual who will demonstrate control over this highly changeable and dynamic environment.
Someone who has a strong desktop support background with people management skills and wants to progress into a more high-profile role within the sales and trading environment.
The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and San Antonio. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects.
A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.
Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console
Must Have's: At least 1 year Helpdesk Experience
MS Office Experience
VDI Support
WIN 10 Experience
Good Understanding of TCP/IP/DHCP/DNS Networks
Active Directory Responsibilities
Take 40+ calls per day, plus the ability to work in between calls on other work as assigned.
Plusses: Some experience with L2 & L3 support is a big plus
Mobile device in corporate environment
Computer networking, and understand the theory behind) - does NOT need experience but is very nice to have
Windows remote assistant - to remote into someone's machine
People who have outspoken personalities who can ask questions
Shifts: Rotational schedule
3-5 weeks of 7am-3:30pm cst (M-F)
One week of night shift (3:30pm-12pm) - then back to the day shift
Every 12 weeks - there is weekend work (Sunday, Monday Tuesday, Wed (off), Thurs (off), Friday, Sat
All interested applicants can apply directly by sending your resume to [email protected]

Job Requirement Desktop Support
MS Office
Helpdesk
TCP/IP/DHCP/DNS
Inbound calls
Outbound Calls
Reach Out to a Recruiter
Recruiter
Email
Phone
SUMIT PARIHAR
[email protected]
8137064965

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