Technical Implementation Manager III

The Technical Implementation Specialist is a key member of the Customer Integrations and Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfo’s customer-facing solutions.

This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

What You’ll Do:

• Work as a member of the ZoomInfo Integration Engineering and Implementation Team providing hands -on guidance and support to clients during the implementation of ZoomInfo product solutions within the client internals systems.


• Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics, ZoomInfo platform and available solutions.


• Engage in clear dialogue with clients to customize the ZoomInfo Integration implementation ensuring the solution aligns with client business needs.


• Deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions.


• Identify, catalog, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation.


• Train, coach, collaborate, and troubleshoot with others within the organization (namely Sales, Client Support, QA Engineering and product management departments).


• Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows and process creation with both internal and external stakeholders.


• Assist creating technical "how-to" documents when necessary.


• Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of

What You Will Bring:

• Technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience; Certification and/or familiarity with Salesforce, Marketo, HubSpot, Eloqua and/or Microsoft Dynamics is a strong plus.


• Customer service experience and skills; the ability to be accurate, empathetic, and helpful in communicating with clients.


• High capacity to learn and understand technical infrastructure and troubleshooting processes.


• Must be a problem solver. Ability to research, analyze and provide a solution to newly identified issues.


• Team focused with strong collaboration and communication skills.


• Emphasis on attention to detail and quality.

What’s In It For You:

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. 

• Incredibly strong onboarding program - be set up for success in your first 90 days


• Ongoing training to help you grow


• Market leading product offering (check our our long list of G2 awards)


• Comprehensive Medical, Dental, Vision


• Eligibility for Future Equity Awards


• 401k Matching (50% of the first 7% of your contribution)


• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers


• Family forming benefits up to $20k, plus discounts on a Care.com membership


• Virgin Pulse Wellness Program


• Optional add ons such as pet insurance, legal service support, and more!

This is a hybrid role, working a minimum of three days per week from one of our US offices.

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