Technical Lead - AI OPs

Technical Lead - AI OPS

We are seeking a highly skilled and visionary Technical Lead, AIOps, to join our growing AI Operations team. In this pivotal role, you will drive the transformation of IT operations through the strategic application of Artificial Intelligence, Machine Learning, and Big Data analytics. You will architect and deliver cutting-edge automated solutions that leverage observability platforms, advanced ML algorithms, and robust data analysis frameworks to improve system resilience, production availability, and operational efficiency. This is a technical leadership position at the intersection of innovation and operations. You will lead a team of high-performing Site Reliability and AIOps engineers, guiding them through complex technical challenges while fostering a culture of collaboration, continuous improvement, and innovation.

Key Responsibilities and Duties

• AIOps Platform Design and Delivery Design and implement a robust, enterprise-grade AIOps platform supporting production operations teams across the full incident lifecycle — from initial observation through engagement and resolution.

• Observability and Intelligent Monitoring Integrate observability platforms such as Dynatrace, Moogsoft, and Splunk with AI/ML capabilities to enable early anomaly detection, trend analysis, and actionable operational insights.

• Agentic AI Development Build and maintain an agentic AI-powered virtual assistant that delivers instant, intelligent responses to operational queries — including incident summaries, root-cause analysis, and recommended remediation steps.

• Real-Time Dashboards and Metrics Design and maintain interactive dashboards providing real-time visibility into key operational metrics such as MTTA and MTTR, enabling proactive decision-making across engineering and leadership teams.

• Generative AI and Automation Collaborate with the GAIT Center of Excellence to implement GenAI-based solutions that automate report generation and streamline operational workflows. Partner with Lines of Business development teams to automate routine tasks and reduce manual intervention.

• AI/ML Algorithm Architecture Architect and implement AI/ML algorithms tailored to boost IT operational efficiency, predict system failures, and recommend preventive actions before issues impact end users.

• Team Leadership and Stakeholder Engagement Lead, mentor, and develop a team of Site Reliability and AIOps engineers. Engage effectively with both technical and non-technical stakeholders to ensure AIOps tools are understood, valued, and widely adopted across the organization.

Educational Requirements

• Bachelor's Degree Required

Work Experience

• 5 Years Required; 7 Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

Required Skills:

• At least 5 years of experience in a Technology Role
• Experience with programming languages - Python and/or Java
• Experience, hands-on with cloud platforms (AWS, Azure, or Google Cloud)
• Experience using observability tools like Moogsoft, Dynatrace, or Splunk

Preferred Skills:

• At least 7+ years of experience in a technology role.
• Familiarity with data processing frameworks such as Apache Kafka and automation tools such as Ansible Tower
• Solid understanding of machine learning algorithms and data analysis techniques
• Practical experience designing and working with agentic systems and automation agents
• Demonstrated ability to lead and develop high-performing engineering teams
• Excellent problem-solving, communication, and interpersonal skills
• Master’s degree in computer science, Data Science, AI/ML, or a related field
• Professional certifications in cloud, AI/ML, or data engineering (e.g., AWS Certified Machine Learning Specialty, Google Professional Data Engineer)
• Experience with DevOps practices and CI/CD pipelines
• Familiarity with Agile development methodologies

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

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