Technical Manager - Bill to Cash Process

Job Description

We are looking for a Technical Manager, Bill to Cash Process to join our growing team. In this role using SAP technologies, you will be responsible for leading and managing the implementation of applications and solutions to support the bill-to-cash process for Brightspeed. You will have a deep understanding of payment, collections and cash applications processes along with strong experience in SAP BRIM and FICA modules. You will be passionate about inspiring and leading teams directly and indirectly reporting to her/him and delivering exceptional user experiences and able to drive innovation through the development of cutting-edge applications.

As a Technical Manager, Bill to Cash Process, your duties and responsibilities will include:

Develop and implement innovative applications and solutions to support the bill to cash process using SAP technologies including BRIM, FICA and FSCM

Design and build user-friendly applications and interfaces to support payments, collections, credit, and dispute processes

Collaborate with cross-functional teams to gather requirements, design solutions, and deliver results that meet or exceed business expectations

Partner with cross-functional teams to ensure the successful implementation and integration of the applications into the company's overall systems and processes

Develop and maintain a roadmap for the development of these applications and ensure they meet the company's strategic goals and objectives

Be hands-on and dig deeper into designs and engage with internal and external team members to solve some of the tough problems as they arise

Stay up to date with emerging trends and technologies in the telecommunications industry and apply this knowledge to improve the business outcome

Manage the entire software development life cycle (SDLC) including development, testing, deployment, and maintenance

Manage the team of developers, testers, and designers to ensure high-quality deliverables

Ensure operational excellence and be data driven by developing, monitoring and reporting critical KPIs around application health, availability, business metrics (touch-free payments, contact center customer issues related to bill-to-cash, reconciliations, fallouts, issue resolution cycle times, etc.)

Develop and maintain relationships with internal stakeholders and external vendors to maximize business outcomes

Ensure compliance with industry best practices, security protocols, regulatory requirements, and internal controls

Provide regular updates and reports to senior management on the progress of application development and operations

Work in a fast-paced, ambiguous environment, delivering results quickly and iteratively

Hire, grow and mentor diverse technical team in a 100% remote setting