Technical Operations Communications Coordinator

Technical Operations Communications Coordinator 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Technical Support Operations helps the people who put our customers back on the road. Our team provides expert technical assistance to service technicians via field service engineers, training, recognition and a technical support hotline. As part of the service and engineering operations in the Ford Customer Service Division, we’re a crucial foundation for the customer and dealer relationship.

What you'll do...

The Technical Operations Communications Coordinator will interface between the Technical Field Operations (TFO) General Office team and dealer technicians. In this position the communications coordinator will coordinate many key activities related to the Technical Support Operations (TSO) business including TSO communications, Dealer Communications, and Business planning meetings.

• Coordinate and deliver TSO Communications internally and with the dealers


• Launch 2-way communication with dealer technicians


• Support coordination of TFO National Meetings and planning meetings


• Serve as TSO SharePoint Product Owner


• Support Monthly TFO Metrics and project plan reporting


• Provide monthly management PowerPoint deck support

This position is hybrid in Allen Park, Mi. 

You'll have... 

• Bachelor’s degree


• 5+ Years of prior communication experience


• 1+ years of professional experience using Microsoft Office products (Excel, Word, PowerPoint, etc.) and Microsoft Teams 

Even better, you may have...

• Bachelor’s degree in marketing, Communications or related field


• Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (Senior leadership, Dealers and Field Team). Possess strong interpersonal skills, demonstrating professionalism in all actions.


• Previous automotive dealer experience

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage


• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more


• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more


• Vehicle discount program for employees and family members and management leases


• Tuition assistance


• Established and active employee resource groups


• Paid time off for individual and team community service


• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day


• Paid time off and the option to purchase additional vacation time. 

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

This position is a range of salary grades 6-8 .     

Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.  #LI-Hybrid  #LI-MK1