Technical Operations Manager

About Chartis Federal

Chartis Federal is a premier systems engineering and integration firm specializing in mission-critical IT and communications solutions for law enforcement, homeland security, and defense. As a trusted prime contractor with over $160 million in task order awards, we operate across 22 states and support essential government missions worldwide.

Our commitment to excellence has fueled our year-over-year growth, earning us recognition twice as a Washington Technology FAST 50 company and securing a place on the Inc. 5000 list for five consecutive years. At Chartis Federal, our mission is clear: keeping heroes safe and connected on the battlefield, on the border, and in our backyards.

Position Summary

Chartis Federal is seeking a Technical Operations Manager to lead day-to-day operational execution supporting the U.S. Customs and Border Protection (CBP) Tactical Communications (TACCOM) Integrated Logistics Support (ILS) program.

This position serves as the primary operational interface between Chartis Federal and CBP stakeholders, ensuring successful execution across tactical communications operations, including RF engineering, systems administration, OTAR/key management, land mobile radio (LMR) sustainment, and warehouse/logistics support.

The ideal candidate is an experienced operational leader with a background in federal technical program execution, tactical communications environments, and mission-critical support operations.

Responsibilities

• Serve as the primary contractor operational point of contact for CBP stakeholders, including the Contracting Officer’s Representative (COR) 
• Lead coordination of technical and operational activities across TACCOM support functions 
• Manage contractor staff activities, workload prioritization, and operational execution 
• Oversee preparation and submission of required weekly and monthly status reports 
• Track contract deliverables, schedules, issues, and operational risks 
• Develop and implement risk mitigation strategies 
• Support change management activities, including preparation, coordination, and participation in Change Control Board (CCB) processes 
• Interface with program and technical stakeholders to support issue resolution 
• Support contract transition activities and onboarding coordination as required 
• Ensure quality control standards are applied across deliverables and contract execution 
• Support ad hoc reports, briefings, and customer-requested operational deliverables 
• Ensure compliance with DHS, CBP, contract, and security requirements

•   Bachelor’s degree in business, engineering, information technology, project management, or related field (or equivalent experience) 
• 7+ years of experience leading operations, service delivery, or technical program execution in a federal environment 
• Experience supporting DHS, CBP, DoD, or other mission-critical government operations 
• Strong leadership, customer engagement, and operational management experience 
• Experience managing technical personnel across multiple functional disciplines 
• Experience with deliverable tracking, reporting, quality control, and risk management 
• Excellent written and verbal communication skills 

Preferred Qualifications

• PMP certification 
• Experience supporting TACCOM, LMR, wireless communications, or public safety communications programs 
• Familiarity with MAXIMO, ServiceNow, Remedy, or similar government systems 
• Existing DHS suitability or active federal clearance 

Work Environment / Physical Requirements

• Primary work location in Orlando, FL 
• May require occasional after-hours support in a 24x7x365 operational environment 
• Remote work may be permitted with Government approval 
• Must successfully pass CBP background investigation 
• Must comply with all DHS and CBP security requirements 

Why Join Chartis Federal?

We offer a competitive compensation and benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Retirement plans with company contributions
• Professional development opportunities and career growth support
• A dynamic and collaborative work environment where your contributions are valued

At Chartis Federal, we believe in fostering a culture of excellence, integrity, and innovation while supporting critical national security missions. Join us in shaping the future of government contracting and national security solutions.

Chartis Federal is an Equal Opportunity Employer and employs qualified individuals regardless of race, religion, color, sex, national origin, age, disability, or any other classification proscribed under applicable law. We participate in E-Verify.