Technical Product Support Engineer IV

General Profile: Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.\n\nKey Responsibilities\n\nParticipates in new product introductions and early learning shipments, resolution of critical long-term customer issues with upper management, and identifying special projects for successful implementation and completion. Responsible for product Hardware performance at a specific customer. Provides third level escalation for Hardware \u0026 Software (stability) issues. Drives Failure Analysis to identify long term technical issues, the plans for resolution, and develops the design to correct the issue. Provides Alpha Site support of Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of new hardware, software or processes on a customer tool. Initiates and provides review of ECO\u0027s to ensure data supports fix and follow up with communication to the field. Also, in cases of customer escalations or hardware and software availability requests, engages in technical dialogue with the customer. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation. Organizes and manages on-site training for early learning shipments and new product introductions. Training audience to include both internal and external engineers. Enhances local team product technical knowledge by frequent knowledge transfer from BU to the account. Sustaining Engineering Responsibilities: Provide lifecycle ownership for released products by implementing hardware changes required to resolve design issues or manage component obsolescence, and by diagnosing, fixing, and validating firmware bugs to ensure continued product stability, quality, and manufacturability.\n\nFunctional Knowledge\n\n * Demonstrates depth and/or breadth of expertise related to RF systems (HW and FW)\n * Ability to troubleshoot to component level\n * Perform data analysis using MATLAB, Python, or similar utilities\n * Experience in firmware/software test development using Robot Framework or Pytest\n * Knowledge of C / C+ development of embedded firmware design (with RTOS)\n * Skilled in Python script development\n * Knowledge of Industrial communication standards such as EtherCAT would be a plus\n\n\n\nBusiness Expertise\n\n * Interprets internal/external business challenges and recommends best practices to improve products, processes or services\n * Ability to deliver presentations to internal and external customers\n\n\n\nLeadership\n\n * May lead functional teams or projects with moderate resource requirements, risk, and/or complexity \n * Ambitious, motivated individual who initiates projects and works efficiently without needing supervision\n\n\n\nProblem Solving\n\n * Leads others to solve complex problems; use sophisticated analytical thought to exercise judgment and identify innovative solutions\n\n\n\nImpact\n\n * Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies\n\n\n\nInterpersonal Skills\n\n * Communicates difficult concepts and negotiates with others to adopt a different point of view\n\n\n\nEducation: Bachelor\u0027s Degree in Electrical Engineering, Computer Engineering, Computer Science, or higher education\n\nExperience: 7 - 10 Years\n\nTravel: Up to 25% - Domestic an\n\n## Qualifications\n\n### Education:\n\nBachelor\u0027s Degree\n\n### Skills\n\n### Certifications:\n\n### Languages:\n\n### Years of Experience:\n\n7 - 10 Years\n\n### Work Experience:\n\n## Additional Information\n\n### \n\n### Shift:\n\n10-Day 8-Hr (United States of America)\n\n### \n\n### Travel:\n\nYes, 25% of the Time\n\n### \n\n### Relocation Eligible:\n\nYes\n\n### Referral Payment Plan:\n\nEmployee Referral (Standard)\n\nU.S. Salary Range:\n\n$116,000.00 - $159,500.00\n\nThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. \n\nFor all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.\n\nApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. \n