Technical Product Support - North America

Key Responsibilities\n\nResponsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. \n\nActs as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. \n\nProvides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool\n\nProvides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. \n\nInitiates and provides review of ECO\u0027s to ensure data supports fix and follow up with communication to the field.\n\nGenerates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.\n\nSupports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation. \n\nFunctional Knowledge\n\n * Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines\n\n\n\nBusiness Expertise\n\n * Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market\n\n\n\nLeadership\n\n * Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements\n\n\n\nProblem Solving\n\n * Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information\n\n\n\nImpact\n\n * Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies\n\n\n\nInterpersonal Skills\n\n * Explains difficult or sensitive information; works to build consensus\n\n\n\n## Qualifications\n\n### Education:\n\nBachelor\u0027s Degree\n\n### Skills\n\n### Certifications:\n\n### Languages:\n\n### Years of Experience:\n\n7 - 10 Years\n\n### Work Experience:\n\n## Additional Information\n\n### \n\n### Shift:\n\n10-Day 8-Hr (United States of America)\n\n### \n\n### Travel:\n\nYes, 25% of the Time\n\n### \n\n### Relocation Eligible:\n\nYes\n\n### Referral Payment Plan:\n\nEmployee Referral (Enhanced)\n\nU.S. Salary Range:\n\n$96,000.00 - $132,000.00\n\nThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. \n\nFor all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.\n\nApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. \n