Technical Product Support Specialist

OBJECTIVE:

• To serve as the primary interface with customers and prospective customers for the purpose of providing technical product and application information as well as product recommendations.


• To pass along sales opportunities to the sales department in the form of pricing requests resulting from technical inquiries, and leads received.

PRIMARY RESPONSIBILITIES:

• Build strong product knowledge to ensure customers are provided with applicable technical and business information, including specifications, applications, features, benefits, etc. Request additional training as required.


• Serve as the “voice and face of the company” through timely, friendly, professional, high-level telephone and email interaction.


• Distribute leads/RFQ inquiries to appropriate sales personnel


• Learn to operate and utilize company computer platforms and relevant applications


• Provide feedback to marketing regarding necessary improvements to literature and other documentation as well as website content and navigation.


• Provide metric reports to management as required


• Abide by and support strategic marketing initiatives and company goals and values


• Performs other duties as required

REQUIREMENTS:

• 2- or 4-Year Degree in engineering, or related technical field, or combination of education and experience


• 5+ years’ experience in engineering and/or technical sales a plus


• Demonstrated technical aptitude and experience


• Excellent written and verbal communication skills with excellent organizational, time management and problem-solving abilities


• Working knowledge of MS Office (Word, Excel, PowerPoint); CRM systems (e.g. SalesForce, HubSpot) and collaboration platforms (e.g. SharePoint, Teams) a plus


• Ability and eagerness to learn product and demonstrate aptitude to understand wide range of instrument operations and applications


• Multi-tasking (phones, email, projects) and strong prioritization skills required for time sensitive inquiries with minimal supervision


• Professional and courteous presentation to inside and outside customers


• Self-motivated, able to work in fast-paced office environment


• Willing to work hours necessary to answer daily inquiries

Salary Range: $73,544.00 to $91,930.00 USD

Please note - this salary range is a general guideline only. Ashcroft considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, market, and business considerations before extending an offer. 

Benefits offered:  Medical, Dental, Vision, 401(k) match, Paid vacation, Holidays, Parental Leave, EAP, HSA/FSA/FSADC, Education Assistance, Life Insurance/AD&D, Short-Term Disability, Long-Term Disability, Legal insurance, and Care Concierge services.

Ashcroft Inc. is an Equal Employment Opportunity Employer.

EOE AA Vet/Disability

Please note: The position requires U.S. Citizen, Permanent Legal Resident or granted Asylee/Refugee status under the Immigration and Nationality Act.