Technical Program Manager

Title :: Technical Program Manager

Location :: Denver CO

Mode :: Onsite

Role Overview

We are looking for a detail-oriented and proactive Technical Program Manager to serve as the operational backbone of our engineering and product teams. You will be the connective tissue between technical leads, stakeholders, and cross-functional partners — ensuring meetings are productive, decisions are documented, knowledge is preserved, and communication flows seamlessly.

Key Responsibilities

Meeting Facilitation & Documentation

• Attend all lead and cross-functional meetings as the designated note-taker and facilitator.

• Capture accurate minutes of meetings (MoMs) including decisions made, action items, owners, and deadlines.

• Distribute meeting summaries to relevant stakeholders within 24 hours.

• Maintain a structured archive of all meeting notes for reference and audit trails.

• Prepare meeting agendas in advance in collaboration with meeting owners.

Presentations & Knowledge Base

• Create clear, well-structured presentations for leadership reviews, sprint demos, and program updates.

• Author and maintain documentation in the team knowledge base (Confluence, Notion, or equivalent).

• Translate complex technical concepts into accessible documentation for non-technical audiences.

• Develop and update runbooks, process guides, onboarding docs, and project wikis.

• Ensure knowledge base articles are accurate, up-to-date, and properly tagged for discoverability.

Stakeholder Communication

• Draft and send professional stakeholder emails communicating testing completion, milestone achievements, and status updates.

• Coordinate with QA, engineering, and product teams to gather accurate status before communicating externally.

• Manage communication cadence to keep stakeholders informed without overwhelming them.

• Follow up on open action items and escalate blockers to program leads as needed.

• Maintain stakeholder distribution lists and ensure the right people receive the right communications.

Program Coordination

• Track program milestones, timelines, and dependencies across multiple workstreams.

• Identify risks and surface them proactively to leadership.

• Support sprint planning, retrospectives, and quarterly planning cycles.

• Assist in managing project tracking tools (Jira, Asana, Linear, or equivalent).

Required Qualifications

• 2–5 years of experience in program management, technical coordination, or a similar role.

• Exceptional written and verbal communication skills.

• Strong ability to synthesize complex discussions into clear, actionable summaries.

• Proficiency with documentation tools (Confluence, Notion, Google Docs).

• Experience with presentation tools (PowerPoint, Google Slides, Keynote).

• Highly organized with strong attention to detail and follow-through.

• Comfortable working in a fast-paced technical environment.

Nice to Have

• Familiarity with software development lifecycle (SDLC) and agile methodologies. • Experience with project tracking tools (Jira, Asana, Linear).

• Exposure to QA/testing processes and terminology.

• Background in a technical domain (engineering, product, or data).

• PMP, PMI-ACP, or CSM certification.

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.