Technical Project Engineer (Omnichannel) - Tolling

Technical Project Engineer (Omnichannel)

Job Purpose

The Omnichannel Technical Project
Engineer combines project management and technical skills to ensure
successful implementation of omnichannel strategies.

Overseeing the design, development, and deployment
of technical solutions that integrate various end -user touchpoints into a
cohesive customer experience.

The position is initially remote, and once the
project is up and running, will requires frequent, in -office presence within
Denver, Colorado 80012.

Responsibilities

• Design and implement
  scalable and secure cloud -based omni channel solutions using platforms
  such as AWS and Azure.
  
• Develop and maintain
  network architecture, ensuring optimal performance, security, and reliability.
  
• Collaborate with
  development teams to create robust software solutions that integrate
  seamlessly with existing systems.
  
• Experience with telephony
  solutions such as Amazon Connect and Genesys.
  
• Experience with website and
  mobile application technologies such as Headless CMS and platforms such as
  Kontent AI, as well as others.
  
• Oversee the design and
  management of omni channel solutions, covering telephony, websites, mobile
  applications, chat bots and Artificial Intelligence.
  
• Conduct thorough
  assessments of current solutions and identify areas for improvement.
  
• Provide technical
  leadership and guidance to cross -functional teams throughout the project
  lifecycle.
  
• Ensure compliance with
  industry standards and best practices for security, performance, and
  scalability.
  
• Stay up to date with the
  latest advancements in relevant technologies and solutions.
  
• Applies a digital first
  mentality in regard to technology and solutions
  
• Experience with relevant
  accessibility requirements for websites and mobile applications
  
• May perform other duties as
  assigned. 
  

Skills/Attributes

• This role requires a blend
  of technical expertise, project management skills, and communication
  abilities to work effectively with stakeholders and different teams.
  
• Strong expertise in cloud
  platforms such as AWS or Azure.
  
• Proficiency in writing and
  reviewing technical documentation.
  
• Experience with Project
  Management methodologies and tools, such as PMP, JIRA, Systems Engineering
  Management Plans.
  
• In -depth knowledge of
  telephony solutions.
  
• Excellent problem -solving
  skills and the ability to think strategically.
  
• Strong communication and
  interpersonal skills, with the ability to collaborate effectively with
  technical and non -technical stakeholders.
  
• Possess an unwavering
  commitment to excellence.
  
• Strong quantitative and
  analytical mindset with attention to detail.
  
• Eagerness to learn and grow
  in a fast -paced environment.
  
• Good communication and
  collaboration skills with the ability to adapt to different audiences.
  
• Self -starter with a can -do
  attitude and strong work ethic.
  

Educational Requirements

• Bachelor’s degree in
  computer science, Information Technology, Engineering or related field.
  

Travel Requirements

• 10% within USA to support
  needs of the Projects.