Technical Sales & Application Engineer

Responsible for the co-ordination and liaison of Technical Sales enquiries within the company, acting as interface between the customer and DEEP Manufacturing’s internal departments.  

 The role will sit within the Technical Sales & Applications group in DEEP Manufacturing and will be a critical role in supporting the growth of the newly created DMI (DEEP Manufacturing Inc.) site in Houston, TX, ensuring we are able to meet our sales targets.  

 The successful candidate will work with and report to the Technical Sales & Applications Engineering Manager, based in the UK within the Commercial team, to maximise the revenue growth of the business. The role will be critical in supporting customer enquiries, liaising with the Technical and Production Teams in ensuring that customer requirements can be met, helping to adjust requirements where necessary and working with the client to ensure that design requirements are understood along with specified lead times.  

Key responsibilities: 

• Be the technical interface of the Customer’s requirements to the Technical and Production Teams within DMI and DEEP Manufacturing.   

• Own the customer CAD requirements. 

• Support the annual Sales Target for DEEP Manufacturing 

• Ensure seamless handover of orders to the technical team. 

• Obtain feedback from clients for use in product development. 

• Support the planning and preparation of client presentations. 

• Serve as the customer's point of contact for all technical aspects of their order. 

• Take ownership of customer specifications and requirements, ensuring accuracy and alignment with project deliverables. 

• Support the drive to closure of the order by addressing all technical ‘asks’ from the client.  

• Promote client awareness of DEEP Manufacturing’s DED-Arc capabilities and services, positioning us as a trusted partner in the industry. 

• Ensure a smooth and efficient handover of confirmed orders to the technical team, enabling timely and accurate project execution. 

• Gather and analyse client feedback to identify opportunities for product and service improvement. 

• Identify and understand clients' future material requirements and emerging needs, providing strategic insights to the Technical and Sales Teams to shape our offerings. 

• Act as a liaison between the client and internal teams, ensuring clear and consistent communication throughout the project lifecycle. 

• Knowledge and experience in the Additive Manufacturing sector. 

• Knowledge and understanding of DfM. 

• Knowledge of CAD software packages – such as Fusion 360. 

• Knowledge and ideal previous experience in the Oil & Gas sector. 

• Ability to read technical drawings and interpret manufacturing requirements. 

• Professional and capable customer interaction/engagement. 

• Desirable to have knowledge of classification standards bodies (DNV, API, LR, ABS, ASME) and industry regulations. 

• Desirable to have knowledge of solution selling methodologies, i.e.: Miller Heiman or Richardson. 

• IT literate and competent with using Microsoft Office packages and CRM systems (Salesforce).  

• Experience at trade shows and public presentations.  

• Strong interpersonal skills. 

• Resilient with the ability to translate complexity. 

• Knowledge of manufacturing processes, ideally with experience of Additive Manufacturing. 

• Confident and approachable. 

• Diligent and organised approach to work. 

• Strong multitasking skills, being able to deal with different projects at different stages at the same time. 

• Must desire responsibility and accountability. 

• Self-motivated. 

• Thrives in a fast-paced environment. 

• Have a high attention to detail. 

• Must be willing to travel throughout the world to visit customers. 

• Must be flexible to the requirements of their job. 

What's in it for you

Pay - Competitive

Bonus – Performance related bonus scheme

Pension - 9% employer contribution with an optional employee contribution

Working Hours – Initially 40 hours per week during training however the role will move onto a 24/7 shift pattern once training is completed.

Benefits: Medical Insurance, 401k

Who we are

DEEP is an international design and engineering company on a mission to make humans aquatic. We're doing this by advancing ocean exploration through the development of new technologies that will enable humans to live and work in underwater environments for longer periods of time.

95% of the ocean is unexplored. Countless discoveries are waiting to be made, and knowledge gained, that will benefit our planet and all of humanity. The challenge is access, and that's where DEEP comes in. We're building subsea human habitats to enable research at depth and increase our understanding of the ocean, so we can help protect it.

DEEP Manufacturing

DEEP Manufacturing Inc based in Harris County offers advanced manufacturing capabilities and expertise in large-format metal additive manufacturing, rapid prototyping and material testing. Our advanced manufacturing facilities include a state-of-the-art robotics suite, offering 3D printing services and Wire Arc Additive Manufacturing (WAAM) capabilities which means we can deliver manufacturing projects in less time and at lower costs compared to traditional manufacturing processes.

Working at DEEP

We're a team of highly experienced engineering, operations and safety experts, with a funding model that allows us the freedom to think long term and pursue our mission without traditional restraints. We want to drive progress at the forefront of deep-sea innovation and discovery to become stewards of the ocean and reshape our relationship with our planet.

As an organization with multi-generational objectives and ambitious goals, the values we bring to work every day are critical:

Be Curious – Find a better way and ask why not?". Answers are easy, questions are hard – ask original questions and be a curiosity catalyst!

Be Exceptional – It will take the most intelligent, talented and creative people on the planet working together to achieve DEEP's mission. Get it done, be relentless in your pursuit of excellence, and demand excellence from everyone.

Be Fearless – No one has done this on the scale we're doing it before. Impossible things must be done for the first time. We are the team pushing boundaries!

Be Good – Cultivate passion and thrive together. Be safe, take intelligent risks, but never compromise the safety of the team – ever!

At DEEP, we celebrate and embrace diversity and inclusion and strongly believe that the best innovations come from diverse perspectives. We invite applicants from all backgrounds to join us in creating technology that makes a meaningful impact on humanity, our oceans and planet.