Technical Sales Manager

Sales & Customer Relationship Management:

• Develop and maintain strong relationships with Enterprise Sales Customer to manage the label printing process for various types of labels
  • These relationships include Designers, Packaging Engineers, Operations Partners and Senior Management 
• Identify customer needs and provide customized solutions for high-quality conventional pressure-sensitive and shrink labels as well as digitally printed labels.
• Work with customer’s designer team to assist in label design options and printing solutions that align with their designs and Brook + Whittle’s printing capabilities.
• Manage projects as required by customer.
• Manage timely delivery of open orders in all sites to meet / exceed expectations of a demanding customer.

Technical Expertise & Product Quality:

• Maintain a strong understanding of printing technologies and innovations, particularly in conventional pressure-sensitive and shrink labels and digitally printed labels.
• Have a strong understanding of various decorative techniques including inks, foils, varnishes, and their interaction within the print process. 
• Understand materials and adhesives interactions with various containers for potential cost saving recommendations to customer.
• Manage Press Color Approval process in all B+W sites for consistency and to meet the requirements of design.
• Utilize advanced color management tools to ensure printed labels match customer specifications.
• Work with B+W Quality teams in all sites to guarantee compliance with industry standards and customer expectations.

Project Management & Coordination:

• Coordinate with internal departments (customer service, pre-press, production, quality assurance) to meet customer requirements.
• Meet with Customer’s Design Team as required for initial review of projects for printability.
• Review Design Turnover for all new projects with internal customer service, prepress, production and quality to ensure customer’s design intent is met. 
• Effectively manage multiple projects at multiple sites simultaneously, ensuring timelines are consistently met.
• Proactively address and resolve any issues or discrepancies in the production process.
• Review quality call-outs from customer and insure they are addressed in a timely manner.

Professional Development & Innovation:

• Share knowledge and best practices with colleagues to enhance team performance.
• Initiate and implement new ideas for process improvements and innovations to improve efficiency, cost savings and customer satisfaction.

Travel required up to 40% to other Brook + Whittle locations and clients facing meetings. 

Education and Experience

• Bachelor’s degree in Business, Marketing, Printing Technology, or a related field (or equivalent work experience).
• Strong knowledge of color management systems and printing technologies.
• Exceptional project management and organizational skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Excellent communication, presentation, and interpersonal skills.

Key Competencies:

• Technical Expertise: In-depth knowledge of printing processes and color management.
• Customer-Focused: Ability to understand and anticipate customer needs, providing tailored solutions.
• Detail-Oriented: Strong attention to detail to ensure product quality and consistency.
• Problem-Solving: Proactively addresses challenges and implements effective solutions.
• Collaboration: Works well with cross-functional teams to achieve common goals.
• Continuous Improvement: Seeks out opportunities for learning and process enhancement.

Other Duties

Please note this job description is not designed to cover or contain a listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary range: $85,000.00 + depending on experience. 

Company Paid Benefits:

• 10 paid holidays
• Starting 2 weeks' vacation at an accrued rate
• Telemedicine*
• Life insurance*
• Long term disability insurance*
• Employee assistance program (EAP)*

Company Offered Benefits:

• Dental*
• Vision*
• 401(k) – first of the month after 90 days of employment – auto-enroll at 3%
• Short term disability*
• Voluntary life insurance*
• Flexible spending account – health care and/or dependent care*
• Critical illness insurance, hospital indemnity insurance and accident insurance*

Company Subsidized Benefits:

• Medical*

* Benefit will be available on the 1st of the month after 60 days of employment

** Benefit will be available after 90 days of employment

About Us:

About Us: Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label!”

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.

We believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition and creativity. Relationships are our cornerstone whether it be clients, vendors or co-workers. We are the best at what we do and are looking for an exceptional individual to join our growing organization.

AAP/EEO Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Must be eligible to work in the United States without restriction.