Technical Service & Sales Director

Company : Johnstone Supply, The Balsan Group

Job Type : Full Time

Baltimore, Md

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Technical Service & Sales Director

About the Role
Johnstone Supply is seeking a dynamic Technical Service & Commercial Sales Director to lead both our technical support operations and commercial sales strategy. This high-impact, dual-role position is critical to delivering best-in-class technical expertise to our contractor customers while driving sustainable revenue growth across our commercial markets.
You will serve as the senior leader for technical services and commercial sales—bridging deep HVAC/R knowledge with strategic sales leadership to strengthen Johnstone’s reputation, expand market share, and elevate the customer experience.

What You’ll Do
Technical Service Leadership

Provide advanced HVAC/R technical support on systems, controls, and components to customers and internal teams.
Lead, mentor, and develop Service Advisors and Technical Support staff, fostering a high-performance, customer-first culture.
Resolve escalated technical issues, warranty claims, and complex product inquiries with urgency and professionalism.
Ensure consistent technical training for employees and customers, including new products, installation best practices, and troubleshooting.
Partner closely with manufacturers to stay current on product updates, recalls, and technical bulletins.
Improve service workflows, documentation, and processes to increase efficiency and customer satisfaction.
Ensure compliance with industry standards, safety regulations, and Johnstone policies.
Track service KPIs, analyze trends, and report on performance and customer feedback.

Commercial Sales Leadership

Develop and execute commercial sales strategies to achieve revenue and market share goals.
Build and maintain strong relationships with key commercial accounts, contractors, and strategic partners.
Identify new business opportunities, negotiate agreements, and close deals to grow Johnstone’s footprint.
Collaborate with branch managers and sales teams to align technical support with sales objectives.
Monitor market conditions, competitor activity, and customer needs to guide pricing and product strategy.
Equip sales teams with technical expertise and product knowledge to improve close rates and customer confidence.
Analyze sales performance, forecast revenue, and report results to senior leadership.

Why Join Johnstone Supply?

Leadership role with real influence on strategy, growth, and customer experience
Opportunity to shape and launch a new, high-impact division
Work with industry-leading HVAC/R products and partners
Competitive compensation and benefits
Strong, values-driven organization with long-term growth opportunities

Original job Technical Service & Sales Director posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Director Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Director Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Technical Service & Sales Director

Job Description - Technical Service & Sales Director

Similar Director Jobs in the US

Mobile Apps