Technical Service Engineer

• Troubleshoots technical issues, identifies root causes, tests, and implements solutions.
  
• Installs and maintains network security systems, including firewalls, Active Directory, file security, backups, disaster recovery, and data encryption.
  
• Evaluates and recommends hardware, peripheral devices, and software for customer environments.
  
• Performs and oversees software installations, configurations, and upgrades.
  
• Provides on -site and remote support to customers in a professional and courteous manner.
  
• Maintains accurate records and documentation of issues and resolutions in the company knowledgebase.
  
• Operates company vehicles for travel to customer sites; valid driver’s license required.
  

Requirements

• Solid understanding of network communications including LAN, WAN, subnets, DNS, etc.
  
• Strong working knowledge of PC/server hardware and Microsoft operating systems.
  
• Familiarity with virtual systems such as VMware, Hyper -V, and Proxmox is a plus.
  
• Effective communication skills—written, verbal, and interpersonal—with both coworkers and customers.
  
• Ability to write clear and concise technical documentation.
  
• High level of integrity and confidentiality in handling sensitive customer information.
  
• Capable of working independently and as part of a team in a fast -paced environment.
  

• Associate degree in Computer Information Technology, Computer Information Systems, or a related field.
  
• Minimum of four (4) years’ experience in a computer service or technical support role.
  
• Or an equivalent combination of education and experience approved by the President of CSPI.
  

• Typical office and customer site environments.
  
• Requires travel using company vehicles.
  
• May include after -hours or on -call support.
  

Benefits

• Competitive base salary.
  
• Comprehensive benefits package (medical, dental, 401(k), etc.).