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Technical Service Engineer

Job Description - Technical Service Engineer

We are seeking an experienced Technical Service Engineer to
support, troubleshoot, and maintain process automation systems within
manufacturing and industrial facilities. The successful candidate will serve as
the primary technical resource for customers, ensuring optimal performance of
automation equipment, minimizing downtime, and delivering exceptional customer
support.

 

Key Responsibilities

 

  • Diagnose
    and resolve electrical, mechanical, controls, and software issues on
    automated manufacturing equipment.
  • Perform
    preventive and corrective maintenance on PLC, HMI, SCADA, and industrial
    control systems.
  • Support
    process optimization initiatives to improve equipment reliability,
    productivity, and efficiency.
  • Conduct
    system upgrades, retrofits, and software modifications as required.
  • Interpret
    electrical schematics, P&IDs, wiring diagrams, and control narratives.
  • Troubleshoot
    communication networks including Ethernet/IP, Profinet, Modbus, and other
    industrial protocols.
  • Provide
    emergency field support and technical assistance to customers.
  • Document
    service activities, root cause analyses, and corrective actions.
  • Train
    operators, maintenance personnel, and customer staff on equipment
    operation and maintenance procedures.
  • Collaborate
    with engineering, project management, and customer teams to ensure
    successful project execution.
  • Maintain compliance with customer safety
    requirements and company policies.


Requirements

Required

  • Associate's
    or Bachelor's degree in Engineering, Automation, Electrical Engineering,
    Mechatronics, or related field.
  • 3+
    years of experience supporting industrial automation systems within
    manufacturing environments.
  • Experience
    troubleshooting PLCs such as:
    • Rockwell
      Automation Allen-Bradley/Siemens/Schneider
      Electric
  • Knowledge
    of HMI and SCADA platforms.
  • Strong
    electrical and mechanical troubleshooting skills.
  • Ability
    to read electrical drawings, schematics, and process documentation.
  • Strong
    customer-facing communication skills.
  • Ability
    to travel 30-50%.

Preferred

  • Experience
    with batch processing, chemical processing, food & beverage,
    pharmaceutical, or packaging operations.
  • Experience
    with VFDs, servo systems, robotics, and motion control.
  • Understanding
    of ISA standards and industrial networking.
  • OSHA
    and industrial safety training.

 

Technical Skills

  • PLC
    Programming & Troubleshooting
  • HMI/SCADA
    Systems
  • Industrial
    Networking
  • Process
    Control Systems
  • Instrumentation
    & Calibration
  • VFDs
    & Motor Controls
  • Root
    Cause Analysis
  • Commissioning
    & Startup Support
  • Preventive
    Maintenance
  • Customer
    Relationship Management

 Travel Requirements

  • Intermittent
    regional and occasional national travel.
  • Ability
    to work flexible hours
  • Valid
    driver's license and passport preferred.

 Desired Competencies

  • Customer-focused
    mindset
  • Strong
    problem-solving abilities
  • Ability
    to work independently with minimal supervision
  • Excellent
    communication and documentation skills
  • Strong organizational and time-management skills

Benefits

At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.

Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.

At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.



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