Technical Service Engineer - Application Development (Digital Printing Specialist)

This customer-facing role will serve as a technical expert supporting distributors, OEM partners, and end-user decorators through product evaluations, application development, troubleshooting, training, color profile generation, and product launch activities.

The successful candidate will possess hands-on experience operating digital textile printing systems and will work closely with R&D, Product Management, Marketing, Sales, and strategic distribution partners to ensure successful customer adoption.

This position requires significant travel and the ability to independently support customers on-site globally.

Essential Duties & Responsibilities 

Core Responsibilities

• Participate in the market implementation of new applications, product launches, and distributor training.

• Review technical documentation, product specifications, application guidelines, and customer-facing technical support materials, prepared by the Product Management/Development team(s).

• Own resolution of customer complaints, product performance issues, and process-related concerns.

• On-site customers support for product adoption, equipment conversions, DTF system optimization 
  
   

Product Development & Commercialization

• Participate in performance validation of DTF inks, films, powders, and related consumables.

• Carry-out external Beta test programs.

• Analyze and communicate test results to Product Management, R&D, Commercial, and customer teams.

• Support commercialization planning and application activities.

   

Customer Specification Development

• Identify customer-specific technical requirements including: 

  • Ink performance

  • Color gamut

  • White opacity

  • Wash durability

  • Print speed

  • Printer compatibility

  • Compliance requirements

Technical Documentation

• Develop: 

  • Information Bulletins (PIBs)

  • Printing recommendations

  • Application guides

  • Color management documentation

  • Training materials

  • Distributor technical support materials

Customer Complaint Resolution

•  Support investigation and resolution of: 

  • Print quality issues

  • Ink settling concerns

  • Film release issues

  • Powder adhesion issues

  • Color consistency issues

  • Printhead clogging concerns

  • Equipment compatibility issues

Travel Requirements

   Required Travel: 70-80% domestic and international travel

  Travel will include:

• Customer visits

• Distributor support

• Product evaluations

• Technical troubleshooting

• Trade shows

• Beta testing activities

• Training programs

• Product launch support

  
   

Education

Required: Bachelor's degree or equivalent in field experience

Experience

• Minimum 3 years of relevant technical experience.

• Experience supporting industrial customers in a technical or applications role.

• Hands-on experience operating digital printing systems.

• Experience with DTF or related digital textile printing technologies.

Preferred

• DTF production troubleshooting experience.

• Experience with textile inks, films, and powders.

• Color management, ICC profiling, and workflow optimization experience.

• Experience with RIP software and digital print workflows

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