Technical Service Expert - Jacobsen

Qualifications:
• Education\: Bachelor’s degree required
• Years of Experience\: 3 or more years of experience required
• Software Knowledge\: Microsoft Office, SAP, Salesforce and vehicle diagnostic software
• Travel Requirements\: 70%
• Strong mechanical and electrical aptitude preferred

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation 
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support 
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in 
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting 
preserves.

Responsibilities:
• Provide professional phone and email technical support to TSV customers.
• Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot 
customer needs over the phone.
• Address customer product issues, some that are potentially negative, in a professional and positive 
manner with the result being customer satisfaction.
• Facilitate a plan of action to resolve customer issues.
• Travel to customer locations to gather data, perform basic technical training, and troubleshoot.
• Create detailed test and trip reports and recommend improvement solutions.
• Conduct in-depth technical service training seminars for dealers, distributors, and internal employees in 
order to showcase vehicle specifications and troubleshoot issues.
• Contributes to a culture of respect, dignity, and inclusion, where everyone, feels heard and understood, 
empowered and valued.