Technical Service Manager

Position
A leading independently owned document imaging dealer is currently seeking a Technical Service Manager for our office in Orange, CA.

Essential Job Duties

• Oversee mechanical, network, and managed IT technicians

• Coordinate field, shop, and dispatch activities within the branch

• Maintain profitability aligned with industry benchmarks

• Focus on high levels of customer retention, award-winning service, and budget management

Qualifications

• 5+ years of experience in the copier/printer repair industry

• Prior experience managing 10+ service employees

• Minimum 3 years of experience in a management or supervisory role

• Demonstrated ability to recruit, motivate, and train technical staff

• Ability to evaluate operational costs and establish work assignment benchmarks

• Strong start-to-finish management skills

• Ability to be fair and hold team members accountable for revenue and cost targets

• Self-starter with strong problem-solving skills

• Ability to set compensation structures aligned with industry standards

• Ability to implement processes and procedures that enhance efficiency and profitability while maintaining high customer service standards

• Capable of managing approximately 30 technical staff and holding them accountable for territory integrity, response times, daily call completion, and outstanding service metrics