Technical Service Rep I

Key Responsibilities/Essential Job Functions

• Contributes to departmental goals and achievement of revenue and pricing objectives of RES, RIS and RTS.


• Functions as an internal technical and service liaison for Territory Sales Managers, including – but not limited to – the functions described below, to obtain new and maintain existing accounts:


• Approving waste streams and/or lab pack inventories


• Generating waste stream and service price estimates and quotations


• Calculating profitability of waste streams and services, and evaluating with Sales and Marketing associates


• Developing RIS waste profiles, process methods and safe handling protocols for waste streams in accordance with RES and RIS procedures, and in compliance with applicable RCRA, DOT and OSHA regulations.


• Coordinates with Logistics Department to clear scheduled shipments; may include – but is not limited to:


• Manifest validation


• Shipper creation


• Shipper edit resolution, including handling instruction sign-offs


• Trans-shipment inventory management


• Demonstrates proficiency through successful completion of RES’ “First Chemist” test (e., “1CR”) for lab packs and/or profiles, and Handling Instruction sign-off tests after initial training period.


• Provides information to RIS Discrepancy Coordinators to resolve discrepancies, as necessary.


• Provides information to the RES Accounting Department to ensure timely and accurate invoicing.


• Maintains working knowledge of RIS and RTS capabilities and regulatory requirements.


• Maintains working knowledge of safety and regulatory compliance requirements (EPA, DOT, OSHA, etc.).


• Understands RES’ ISO 14001 Environmental Management System (EMS) and assists with executing its objectives.


• Daily uses advance PC and business computer applications, telephone conferencing and e-mail.


• Performs other job-related duties as assigned.

Minimum Qualifications

• Four-year degree in chemistry or related field, with chemistry training. Equivalent experience in similar position, in environmental services industry may be considered.


• Position requires exercise of independent judgment and ability to work with minimum supervision.


• Working knowledge of current DOT, RCRA and EPA.


• Position requires customer contact. Must possess excellent interpersonal, written and verbal communications skills.


• Must be willing to work additional hours or off-hours as needed to meet business objectives. May be required to travel to customer sites.


• Must be highly organized and able to problem solve to meet business objectives.


• Must be able to resolve conflicts to meet business objectives.


• Must possess strong work ethic with commitment to safety, compliance and quality.


• Must be computer literate (i.e. Microsoft Office) and be able to generate reports and correspondence as required.


• Physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job.


• Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.