Technical Services Engineer III

We are CARIAD, an automotive software development team with the Volkswagen Group. Our mission is to make the automotive experience safer, more sustainable, more comfortable, more digital, and more fun. To achieve that we are building the leading tech stack for the automotive industry and creating a unified software platform for over 10 million new vehicles per year. We’re looking for talented, digital minds like you to help us create code that moves the world. Together with you, we’ll build outstanding digital experiences and products for all Volkswagen Group brands that will transform mobility. Join us as we shape the future of the car and everyone around it.

​Role Summary:

The Technical Service Engineer III plays a pivotal role in establishing IT as a Service at CARIAD Inc., with a focus on  evolving desktop engineering and endpoint management across a diverse ecosystem of Windows, macOS, Ubuntu, and iOS devices. This role combines technical expertise with strong service management acumen, ensuring reliable and secure systems administration while driving process maturity across change, incident, and problem management disciplines.

In this role, you will implement, and maintain scalable desktop solutions, enforce compliance and security standards, and manage the full lifecycle of IT assets. You’ll also serve as  an escalation point for complex endpoint issues and work closely with cross-functional teams to ensure a seamless digital workplace experience. Your contributions will directly support a stable, efficient, and user-centric IT environment across the organization.

Role Responsibilities:

​Desktop Engineering 

Objective:

• Implement, and maintain a secure, efficient, and scalable desktop/VDI environment across Windows, macOS, Ubuntu, and iOS platforms. The objective is to ensure seamless end-user productivity through robust device management, automation, and standardization, while aligning with organizational security and compliance standards. This includes continuous improvement of endpoint performance, user experience, and lifecycle management through proactive monitoring, patching, and support strategies.

Key Responsibilities:

• Subject Matter Expert (SME) specializing in desktop technologies including hardware, software, and end-user support.


• Implement, and maintain desktop environments for Windows, macOS, Ubuntu, and iOS.


• Manage endpoint configurations, including imaging, application packaging, and automated deployments.


• Support the evaluation and deployment of device management solutions (e.g., Intune, Jamf, Landscape).


• Oversee patch management processes and ensure timely updates for operating systems and applications.


• Enforce endpoint security policies including encryption, antivirus, device compliance, and vulnerability remediation.


• Create and maintain automation scripts (PowerShell, Python, etc.) to streamline provisioning, software installs, and maintenance.


• Collaborate with InfoSec to ensure device compliance with regulatory and security standards.


• Serve as Tier 3 escalation point for complex endpoint issues unresolved by helpdesk team.

Systems Administration 

Objective:

• To serve as a trusted technical partner in the execution of systems administration initiatives, ensuring that IT systems are secure, reliable, and perform efficiently. This includes managing user access, performing backups, applying updates, and troubleshooting issues. Systems administrator also monitor system performance and maintain documentation to support smooth operations.

Key Responsibilities:

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  • Support system upgrades and migrations under the guidance of the Principal Systems Engineer.
  
  
  
  
  
  
  • Assist a Senior Systems Administrator in day-to-day activities.
  
  
  • Administer Azure AD, and group policies for user/device management.
  
  
  • Perform routine maintenance and health checks on core infrastructure systems and VDI.
  
  
  • Maintain integrations with productivity tools (e.g., Microsoft 365, Google Workspace).
  
  
  • Monitor system performance and coordinate upgrades or fixes as needed.
  
  
  • Participate in disaster recovery planning and endpoint backup/restore strategies.
  
  
  
  

ITSM - Change and Incident Management 

Objective:

• To manage changes to IT systems and the desktop environment in a controlled manner—minimizing risk and disruption while aligning with business goals—and to restore normal service promptly when incidents occur, minimizing user impact and maintaining service quality.

Key Responsibilities:

• Support change control processes for any updates or modifications to the desktop environment or related systems.


• Document all changes, coordinate approval workflows, and ensure rollback plans are in place.


• Take ownership of major incidents involving end-user systems or desktop infrastructure.


• Assist with  root cause analysis (RCA) and implement long-term fixes to prevent recurrence.


• Ensure timely resolution of escalated tickets and adherence to SLAs and KPIs.


• Contribute to and help enforce the incident management and escalation process.


• Participate in CAB (Change Advisory Board) meetings and provide impact assessments.

​General Skills:

• Strong troubleshooting and analytical skills.


• Strong verbal and written communication skills.


• Ability to manage and prioritize multiple tasks in a fast-paced environment.


• Strong documentation and organizational skills.


• Analytical mindset with strong problem-solving skills.


• Familiarity with ITIL practices.

​Required Specialized Skills:

• Proficiency in desktop engineering across Windows, macOS, iOS, and Ubuntu.


• Experience with System Administration in both on-premise and Azure environments.


• Hands-on experience with:


• Azure AD, Group Policy, Intune, Jamf, Landscape and software packaging.


• PowerShell scripting and automation.


• Endpoint security tools and patch management.


• Strong understanding of hardware and software asset lifecycle management.


• Experience supporting enterprise-scale environments.


• Incident response, root cause analysis, and change control processes.

​Workplace Flexibility:

• A flexible work schedule is required, including the ability to address issues outside of standard business hours.


• Up to 20% travel may be required.

​Years of Relevant Experience:

• 5+ years of experience in IT support, desktop engineering, and systems administration.

​Required Education:

• ​Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

​Desired Education: 

• CompTIA A+ / Network+ / Security+/ Linux +.


• Apple Certified Support Professional (ACSP).


• ITIL Foundation Certification.

Compensation

Salary range is dependent on factors such as geographical differentials, credentials or certifications, industry-based experience, qualification and training. In the city of Mountain View, CA, the salary range for this position is $65.00 - $85.00 an hour. 

CARIAD is an Equal Opportunity Employer.  We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws. 

Employment with Cariad Inc. is contingent upon the successful completion of this screening process. We emphasize the importance of compliance with export control and sanctions laws as a fundamental aspect of our operations. Our company is dedicated to adhering to these regulations to ensure the lawful and ethical conduct of our business activities. Employment with our company is contingent on either verifying U.S. citizenship or U.S. lawful permanent resident status or obtaining any necessary license or confirming the availability of an applicable exemption or license exception. You, the applicant, will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. Cariad Inc. may choose not to apply for a license or use an applicable license exception (if available) for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

By submitting your application, you acknowledge and agree to participate in the export control and sanctions compliance screening process. Your cooperation in this matter is essential to our shared success and the integrity of our operations. Thank you for your understanding and commitment to upholding these important standards.