Technical Services Rep - Residential

Headquartered in Fort Wayne, IN, WaterFurnace designs and manufactures ultra-efficient, renewable-energy comfort products that provide heating, cooling and potable hot water solutions for use in both homes and commercial buildings. We employ more than 345 people in R&D, Manufacturing, Marketing, and Sales roles across the US and Canada. For almost four decades, our Geothermal Heat Pumps, Water Source Heat Pumps, and Heat Recovery Chillers have been reducing energy usage consumption and increasing comfort in buildings around the world.

Our Purpose
To transform the way we use energy, protect resources for future generations, and give people the freedom to focus on life.

Reports To

Manager of Tech Services

Position Summary:

The tech service representative will assist field technicians with troubleshooting WaterFurnace equipment and accessories.

Drawing on a solid working knowledge of refrigeration systems and HVAC installation and service as well as typical plumbing and electrical practices, your accountabilities will include:

• Diagnosing issues with WaterFurnace equipment and accessories over the phone. Some travel will be required for more extensive issues.


• Supporting warranty and customer service representatives with questions regarding equipment and parts.


• Acquiring and analyzing field data, as needed.


• Designing and developing test apparatus and procedures, as needed.


• Complying with all WaterFurnace International and OSHA policies, procedures, specifications, and standards.

Qualifications Required:

• Three or more years of HVAC install and or service experience of heat pumps.


• Working knowledge of refrigeration systems and HVAC installation and service as well as typical plumbing and electrical practices.


• Electrical wiring, schematic reading, and general troubleshooting.


• Software skills: mid-level Visio, Microsoft Excel, and Word.


• Strong refrigeration theory.


• Good phone etiquette skills.

Qualifications Preferred:

• Broad geothermal product knowledge.