Technical Services Support & Repair Mgr.

GEOKON is a leading manufacturer of geotechnical instrumentation and data acquisition systems used in civil and mining infrastructure projects around the globe. Building instruments and data loggers is what we do, but who we are is an Employee-owned company that fosters collaboration, professional growth, and work-life balance.

GEOKON is seeking a dedicated and experienced Technical Support and Repair Manager, you will be responsible for overseeing the technical support and repair operations. You will lead a team of skilled technicians, ensuring all customer inquiries and issues are resolved promptly and efficiently. Your role will involve managing repair processes, maintaining high standards of customer service, and implementing strategies to improve overall support operations.

Responsibilities:

• Lead and manage the technical support and repair teams.
• Develop and implement effective support and repair processes.
• Ensure timely resolution of customer issues and inquiries.
• Monitor and analyze support metrics to identify areas for improvement.
• Train and mentor team members to enhance their skills and performance.
• Collaborate with other departments to address technical issues and improve product quality.
• Maintain up-to-date knowledge of industry trends and technologies.
• Prepare and present regular reports on support and repair activities.

• Bachelor's degree in a related field or equivalent experience.
• Proven experience in technical support and repair management.
• International experience in technical support.
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Exceptional communication and customer service skills.
• Proficiency in relevant software and tools.
• Ability to work in a fast-paced and dynamic environment.

GEOKON offers competitive pay and benefits, but as an employee-owned company, we all have a stake in the game for ourselves and each other!