Technical Software Support Specialist

Job Description

NSI's Software Technical Support Specialist provides support for NSI equipment. This is achieved by performing operator training on software applications, system use, troubleshooting and basic repair of state-of-the-art industrial computed tomography and radiography systems.

Provide world class customer facing technical software support in a professional manner.

Collaborate with internal support teams and departments for training and problem resolution.

Assist software developers to fix customer-reported issues and validate the effectiveness of fixes.

Communicate with customers on issue status and when fixes are available.

Provide operator training on x-ray imaging systems including software applications, general operational theory and basic maintenance.

Provide system component installation or installation assistance.

Create, distribute, and support installation of software licenses as required

Perform warranty, paid service and service contract activities.

60% of the position involves training the end use NSI software packages.

Assist in completing technical manuals and writing system operation manuals or work instructions.

Create training videos for internal or external use.

Provide customers with timely updates as to the progress of their service and support requests.

Assist manufacturing with system integration and factory acceptance tests.

Work with application engineers on developing scanning techniques using proprietary imaging software for customer-specific applications

Work with the service coordinator on scheduling and billing.

Travel up to 25%.