We are searching for an experienced Technical Solutions Specialist III to join our knowledgeable team at Akorbi Workforce Solutions in Houston, TX.
Growing your career as a Full-Time Technical Solutions Specialist III is an exceptional opportunity to develop relevant skills.
If you are strong in cooperation, planning and have the right vision for the job, then apply for the position of Technical Solutions Specialist III at Akorbi Workforce Solutions today!
Role Title: Technical Solutions Specialist III
Duration: 12 months
Work Location: Fully Remote
Need Oracle OFSC administration experience
Project Overview: These temporary employees will be required to have working knowledge of Salesforce or Oracle system environments and they will assist us in managing our current and ongoing workload.Ongoing system feature launches within Salesforce and Oracle (WMT and Geofencing capabilities) are integral to our operations and these roles will provide support for the implementation of these launches, ensuring that the necessary application configuration is complete, properly tested and rolled out to our production environments correctly and on schedule. Additionally, they will assist with backlog ticket management within our main ticket component, helping to maintain productivity KPI's and ensure that essential tasks are completed in a timely manner.
Overall Responsibilities: Primarily support (but not limited to) both Salesforce & Oracle environments: Provide expert-level consultation and problem-solving for internal stakeholders across engineering, sales, and customer service, focusing on optimizing and improving GFiber's Salesforce and Oracle-based products and services.
Top 3 Daily Responsibilities:
- Partner on Project Development: Collaborate with internal and external teams to define business requirements, create project roadmaps, develop processes, and document system management for required systems and tools.
- Manage System Implementation: Take ownership of reported issues, feature requests, and their complete lifecycle, including investigation, technical triage, implementation, and validation of solutions.
- Drive Operational Excellence: Implement and manage best practices for system roll-outs, change management, and access control, including defining new processes, user acceptance testing, training, go-live, and adoption support.
- Continuous Improvement: Plan, prioritize, and deliver system enhancements based on identified needs and proactive opportunities. Support and upgrade existing systems, deprecate outdated tools as needed, and identify automation and scaling solutions for business systems.
- Participate in on-call rotation as required.
Skill/Experience/Education
MandatoryBachelor's degree in Computer Science, Engineering or equivalent practical experience in a related technical field(s). 5+ years experience in technical support, professional services, engineering, sustaining engineering, or systems engineering. Experience working with one or more of the following programming languages/systems: Python, Git, Visual Basic, MySQL, Bash, Apex, Visualforce, SOQL/SOSL, JavaScript, and/or HTML5/CSS3. Experience in delivering technical solutions to business challenges in a work environment. Superior time management, prioritization skills, execution-focused, and strong written and verbal communication skills Experience in one or more business areas (e.g. billing, technical support, systems support, CRM, Call Center Platforms, Sales lifecycle tools, Marketing tracking tools).
DesiredPreferred qualifications: Working knowledge of project management (Agile) methodologies Hands-on SQL and reporting/dashboarding experience (PLX, etc.) Track record in working on cross-functional, team projects. Ability to quickly and independently provide technical solutions to business problems Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic environment and able to manage competing priorities and deadlines Advanced level - working knowledge of Salesforce and OFSC platforms Experience with working in different consumer operating systems: Linux, OS X, Windows, Mobile OS. Understanding/Experience with troubleshooting ISP/Service industry Business Support Systems example systems and tools: Billing, Scheduling/Dispatch, CRM, Ticketing, Call Center Platforms, Sales lifecycle tools, Marketing tracking tools
Benefits of working as a Technical Solutions Specialist III in Houston, TX:
● Career Growth Potential
● Advancement opportunities
● Leading Industry Pay
No CV Required
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