TECHNICAL SPECIALIST - Dynamic Team

Primary Responsibilities:

- Troubleshoot hardware and software issues and repair or escalate as needed.

- Image, configure, and install new hire equipment per outlined procedures.

- deliver and install printers, peripherals, and other hardware as needed.

- recover hardware from terminated employees.

- Use remote control tool to assist end users when needed

- Provide an accurate record of each call in incident management tracking tool

- Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function

- Anticipate customer needs and proactively identifies solutions

- Plan, prioritize, organize and complete work to meet established objectives

Requirements (A bachelor's degree in a technical field can be substituted for up to 2 years of technical experience):

- 2 or more years of experience with PC operating systems

- 2 or more years of experience in a customer service role

- 2 or more years of Technology Support experience

- Experience with MS Office (including Word, Excel and PowerPoint)

- Experience with basic Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

Assets

- Bachelor's Degree or higher level of education preferred

- Information Technology Certifications preferred

- Computing Technology Industry Association A+ Certification preferred