Technical Support

Job Duties

• Communicate effectively, both orally and in writing, with users, unit staff and Managers
  
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
  
• Analyze operational problems
  
• Investigate alternative solutions and potential risk
  
• Initiate corrective action
  
• Record and report status
  
• Teach and assist other staff and users
  
• Project management
  
• Server support
  
• Telecommunications support
  
• Database systems support
  
• Enforce security standards
  

Requirements

• IT experience
  
• Customer service experience

• Information Technology Programmer/Analyst P11/12
  
• Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics
  

• Information Technology Programmer/Analyst P11
  
• No specific type or amount is required.
  
• Information Technology Programmer/Analyst 12
  
• Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11
  

• Information Technology Programmer/Analyst P11 - 12
  
• Possession of an associate’s degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or
  
• two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
  

• Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement
  

Minimum Education

• Associates Degree
  

Location

• Local candidates only.
  


• This is a fully in-person position. Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202.
  


• 
  Working hours
  Monday-Friday, approximately 8:00 a.m. to
  5:00 p.m.   
  

Additional
Requirements

• Must be authorized to
  work in the United States; We are unable to offer
  sponsorships at this time
  
  


• Must undergo a background check
  and drug screening for employment.
  

Employment
Terms

• This is a W2 position
  


• 
  40 hrs per week
  


• 
  This is a fully in-person position. Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd, Detroit, MI, 48202.
  

Benefits