Technical Support Agent - Oelo

Oelo, the leader in permanent holiday lighting, is searching for an individual with strong technical and communication skills to provide support for our partners and customers. The right candidate must be a true team player driven to go the extra mile to solve a customer issue.

Essential Job Functions:

• Have a passion for helping customers and partners through outstanding technical assistance.


• Over the phone and email technical support


• Proactively take ownership of open issues and champion them with management.


• Take pride in the details of each engagement by maintaining service status and keeping our partners and internal team informed of issue status until resolved.


• Provide regular issue and trend reporting to help the team understand the challenges and overall customer experience.


• Troubleshoot customer issues to validate product defects.


• Define and develop materials that enhance your peers' understanding of products, procedures, and Customer Support tools.


• Take pride in supporting customers and recommend ways to improve our self-help tools


• Other duties as assigned

Requirements:

• Residential AV installation experience.


• Wi-Fi network Setup and configuration experience a plus


• Home Technology and smart device experience


• Strong written and verbal communication skills.


• Inquisitive, bright & creative troubleshooter.


• Great attention to detail and careful project organization.


• Reliable work ethic and experience with meeting tight deadlines.


• Empathize with customer issues and quick to pick up the phone to help solve them.


• Able to walk/stand for long periods time, ability to bend and twist


• Must be able to pass a pre-employment background check, physical agility test and drug screen.

Benefits:

• Paid Time Off and Sick Time


• 401k Matching


• Health and Dental Benefits


• Life Insurance


• Dental Bill Reimbursements


• 9 Paid Holidays


• We believe your Birthday is a holiday and is treated as such! Take your Birthday off and get paid!


• Employee Discounts through our vendors

Compensation: $18.00 - $24.00/hour DOE

Hours: 7:00 AM – 3:30 PM, Monday – Friday

Job Type: Full-Time, Hourly, Non-Exempt

Work Authorization: United States (Required)

For more information on our company, please visit www.oelo.com

Super Vac is an Equal Opportunity Employer. Super Vac does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.