Technical Support Analyst

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Technical Support Analyst
Location: Orlando, Atlanta, Charlotte, San Antonio
Duration : 12-18 month contract
Rate Range?: $24-39/hour

Position Overview:
Reach out 120 days before a migration, client calls to action, lot of back and forth between client and this person, some could be 1 call, most would be around 3 calls, have a list of clients they support throughout entire migration, flexibility is huge, sometimes people will be moved mid-project, not get too black and white role is a gray area, really strong client support skills, record and quality check all calls, tech experience helps, treasury or banking background, not a deal break but a big plus
Need strong verbal and written skills, most free form, some templates but not all, pushing clients through a change so need good communication skills to build confidence
8 active migrations going on right now, some are working more than 1 migration, calls depend on the day but usually range from 20-25 outbound calls a day, more so depends on what the conversation is, most calls average 10-20 minutes
Flex on the no treasury or banking experience, depends on the whole resume but do not need this experience, looking for non-call center environment people, need an organized person, would go through several weeks of training
Just basic tech support, windows, Mac, supporting applications, help clients walk through testing files
Treasury/banking background
They need to have client facing experience, not just fielding any outside customer phone call. They have to had worked with actual clients before and have that interaction
Phone support – how many a day – about 25/day outbound
Wires, ach, nacha transfer – all banking related and needs to understand the lingo
Where can they sit? Primary is Orlando, secondary Atlanta and Charlotte, San Antonio
Pw resets, organizing reports, html troubleshooting – basic tech support but not a helpdesk person
Job#: 2023124
Job Description:
Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Technical Support Analyst
Location: Orlando, Atlanta, Charlotte, San Antonio
Duration : 12-18 month contract
Rate Range?: $24-39/hour

Position Overview:
Reach out 120 days before a migration, client calls to action, lot of back and forth between client and this person, some could be 1 call, most would be around 3 calls, have a list of clients they support throughout entire migration, flexibility is huge, sometimes people will be moved mid-project, not get too black and white role is a gray area, really strong client support skills, record and quality check all calls, tech experience helps, treasury or banking background, not a deal break but a big plus
Need strong verbal and written skills, most free form, some templates but not all, pushing clients through a change so need good communication skills to build confidence
8 active migrations going on right now, some are working more than 1 migration, calls depend on the day but usually range from 20-25 outbound calls a day, more so depends on what the conversation is, most calls average 10-20 minutes
Flex on the no treasury or banking experience, depends on the whole resume but do not need this experience, looking for non-call center environment people, need an organized person, would go through several weeks of training
Just basic tech support, windows, Mac, supporting applications, help clients walk through testing files
Treasury/banking background
They need to have client facing experience, not just fielding any outside customer phone call. They have to had worked with actual clients before and have that interaction
Phone support – how many a day – about 25/day outbound
Wires, ach, nacha transfer – all banking related and needs to understand the lingo
Where can they sit? Primary is Orlando, secondary Atlanta and Charlotte, San Antonio
Pw resets, organizing reports, html troubleshooting – basic tech support but not a helpdesk person

Day to Day Responsibilities/typical day look like:
Will go through several weeks of training.
2 sides to the role that makes someone successful
Need to have VERY STRONG customer service skills – not a call center – no inbound calls for the most part, looking up answers – everything is essentially triaged and scripted.
This is much more project focused – while there are inbound calls there are also many outbound calls – there is much more interaction with the client that they may ask questions that aren’t on the books so they need to have experience in client outreach
Technical knowledge is helpful because banking and treasury knowledge is more of a huge plus but harder to find. Technical knowledge helps with overall verbiage, meetings, and understanding the lingo for issues coming up
Need to be flexible and able to multi-task – every day is different so they need to be able to be good at multitasking
Selling Points for Candidates:

Great work environment
Long-term contract

Requirements:
1. Treasury/Financial/Banking experience (needs to understand banking lingo)
2. Client facing experience – won’t be actual face-to-face, but need to be able to interact comfortably with client over the phone on outbound and inbound calls
3. Phone or strong support experience (comfortable being on phones all day)
Plusses:
1. Prior experience to Harland Clark/Bottomline previous exp
2. Keywords - Lockbox experience (migrating people to lockbox)
3. Remote deposit capture or online check capture (physical scanner where they can remote deposit)
4. Trustier Rappor - financial software used to detect malware or security issues

*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*

Health
Dental
Vision
Life Insurance; Short Term Disability
Hospitalization Coverage
Direct Deposit
Weekly Pay Periods
Training and Development Programs
401k
Referral Program
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at

[emailprotected]

or

844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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