Technical Support Analyst

Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture!

Tell me more about this opportunity.

Position Overview:
This position is responsible for providing second level support for team members. This role utilizes cutting edge technology to create, update, close and escalate incidents and requests. Will work on various projects including identifying opportunities to improve or enhance the support process.

Essential Functions:

Provides technical support, onboarding and training of hardware, software, operating systems, maintenance, voice systems, and related equipment, including issue identification, research, and resolution.
Resolves immediate issues and generates long-term solutions. Follows up and tracks issues not resolved for resolution, review, research and reporting.
Performs installations, repairs, upgrades, and other maintenance tasks.
Participates in after-hours, on-call rotation and monthly after-hours server patching.
Supports the evaluation, installation, integration, testing and support of approved business software applications, including purchased, internally developed, and vendor developed applications.
Evaluates, installs, configures, tests and addresses complex problems within computer systems, mobile architecture, peripherals, and applications based on business needs.
Maintains, installs and supports approved software and mobile devices.
Assists or may lead in the installation of new and upgraded hardware and software.
Ensures all servers, desktops and network components are operational and functioning within organization service level goals.
Assists with the configuration and tuning of system monitoring tools to provide system visibility.
Responds to system alerts, evaluates severity, and resolves or escalates events, as necessary.
Monitors and coordinates the entire inventory of computer hardware, mobile devices and software including security, maintenance, operations, and planned replacement of these systems.
Participates in the tracking and tagging of equipment when necessary.
Determines the need for additional equipment. Researches and orders equipment.
Assists in the installation, monitoring and maintenance of WAN/LAN hardware and data/voice infrastructure to provide the needed system availability to the organization.
Assists in planning for disaster recovery and redundancy of the local and wide area infrastructure.
Minimum Qualifications & Required Knowledge, Skills and Abilities: Associate’s degree in computer science, business administration, or related field; or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
5+ years help desk or other computer experience with personal computers, hardware, software (Microsoft, Cisco, and Citrix) configuration, mobile phones, and video conference equipment & technologies. Experience with Microsoft System Center or other network/server monitoring tools preferred.
Advanced knowledge of desktop operating systems; remote management, virtualization technologies, data and voice communications; network operating systems and configurations; and server, desktop and laptop hardware and configurations.
Knowledge of general business, data processing concepts and the organization’s business needs.
Accuracy and attention to detail.
Effective interpersonal, oral and written communication and client service skills.
Effective one-on-one and group presentation skills.
Effective organizational, time management and planning skills.
Advanced computer skills including MS Office applications (Word, Excel, Outlook, etc.) and help desk tracking software.
Ability to work with a wide variety of internal clients.
Ability to work with minimal supervision.
Ability to translate technical information into non-technical terms.
Who is Compeer Financial?
Compeer Financial exists to champion the hopes and dreams of rural America. By joining our team, you will help empower those in agriculture and rural communities to achieve their goals and expand their possibilities. We embrace business agility and innovative approaches to serving our clients and communities.

Why join our team? Amazing team members who are passionate about serving agriculture and rural America.
Investment in our team members’ education, growth and development.
Engagement in our communities through giving back and volunteerism.
Flexible, collaborative and dynamic work environment.
Great benefits: Medical, Dental, Vision insurance
401K (3% Compeer contribution & up to an additional 6% match)
Paid time off (vacation, sick leave, holidays, volunteer time)

Find out why our team members choose Compeer Financial by watching this video .

How do I apply?
Qualified candidates, please apply online at www.compeer.com/careers .

Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.