Technical Support Analyst I

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.

To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Highlights:

Summary: The Technical Support Analyst I shall be responsible to provide first-level technical support to end-users. This role will involve troubleshoot hardware, software, and network issues, and to ensure that all desktop systems operate smoothly and efficiently. This position will require a solid understanding of computer systems and excellent problem-solving skills. This position may have additional duties assigned that are within scope of the role.

Education/Experience:

High School diploma or equivalent required, Associate’s degree in a field of study relevant to the current position required; however, candidates with an equivalent combination of education and experience will also be considered. A minimum of 0-2 years of experience in a similar or related role required; however, candidates with an equivalent combination of experience, education, certification, and demonstrated proficiency in a similar or related role will also be considered.

Licensure/Certification:

One or more current, industry standard certifications preferred (CompTIA ITF+ CompTIA A+, CompTIA Network+, Microsoft Modern Desktop Administrator, HDI Support Center Analyst, Cisco Certified Technician, etc.).

Knowledge, Skills, Abilities:

• Basic knowledge of desktop hardware, software, and networking.

• Effective troubleshooting and problem-solving skills.

• Good communication skills to interact with users and understand their support needs.

• Ability to work under pressure and manage multiple tasks.

• Familiarity with helpdesk software and remote support tools.

• Strong commitment to providing excellent customer service.

• Ability to prioritize tasks and manage multiple project activities simultaneously.

• Ability to work in a fast-paced environment and adapt to changing technologies and business needs.

• Accepts ownership and welcomes responsibility.

Primary Location:

Job:

Job Type:

Shift: